Inventory Swap Specialist, Club Operations

We Put the World on Vacation

The Inventory Swap Specialist is responsible for supporting owner retention by guiding customers through inventory swap options, providing education on program benefits, and facilitating contract execution. Acts as a primary point of contact between owners and internal partners to ensure a smooth and accurate transition process. Maintains ownership of customer communication, contract completion, and post-closing activities while meeting established performance goals and compliance standards.

How You'll Shine:

Responsibilities include, but are not limited to:

• Provide education on inventory swap options, program details, and maintenance fees (35% time)

• Prepare and deliver worksheets and documentation to support contract processing (15% time)

• Maintain ongoing communication with owners and internal partners; support document review, accuracy, and closings (45% time)

• Conduct post-closing follow-up to ensure account accuracy and completion of processes (5% time)

Travel Requirements

0% travel required

What You'll Bring:

Education

• Bachelor’s degree or equivalent experience

Training Requirements

• Real Estate License required based on state laws

Knowledge and Skills

• Ability to perform under pressure and manage competing priorities

• Strong communication and active listening skills

• Self-motivated and goal-oriented with independent work capability

• Problem-solving skills with ability to deliver customer-focused solutions

• Knowledge of Wyndham products, sales contract standards and onboarding processes

Technical Skills

• Intermediate computer skills and Microsoft Office proficiency

• Experience with OFSLL, Trip, Salesforce, SalePoint, and related systems

Job Experience

• 2–5 years of Owner Services, onboarding, collections, or customer service experience

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.