International (Mandarin) Student Coordinator (Los Angeles, CA area)

International (Mandarin) Student Coordinator (Los Angeles, CA area)

Come join our team as an International Student Coordinator!

APEX (Apex International Education Partners, LLC) was established in 2011 to recruit, manage and place international students from China into local middle and high schools throughout Connecticut, Massachusetts, Maryland, New York, Rhode Island, Pennsylvania and California. Headquartered in Derby, Connecticut USA, APEX serves over 100 partner middle and high schools and over 450 F-1 international students and is growing.

APEX is currently seeking a professional, reliable and dedicated full-time employee to fulfill the position of International (Mandarin) Student Coordinator in the Los Angeles, CA area. The Student Coordinator is an integral member to the overall management of the APEX Homestay & Dormitory Program. By working closely with international middle and high school students from China (ages ranging from 13-20 years old), Student Coordinators ensure students are safe, cared for and adjusting to living with American host families and other dormitory students while successfully attending nearby private American middle and high schools.

The ROLE & RESPONSIBILITIES of the Student Coordinator includes but is not limited to:

• Acting as a trusted adviser and consultant for APEX's student clients
• Monthly in-person visits to nearby APEX partner schools & host families along with one-on-one meetings with students and/or teachers
• Proactively and independently assisting students with questions while providing academic and cultural suggestions and advice
• Communicating, providing customer service to Chinese parents when needed.
• Providing assistance and advice for annual student re-enrollment while maintaining student client retention within APEX's network of partner schools
• Exercising discretion and independent judgment while acting as a mediator for students and host families as issues arise via phone or in-person house visits
• Participating in APEX staff and manager meetings with U.S. staff
• Promoting APEX Homestay Program on Chinese social media via WeChat and other platforms
• Assisting, promoting and managing company programs.

The IDEAL CANDIDATE for this position will possess the following:

1. Excellent Communication Skills and Customer Service - to local international students, local Chinese & American team members and managers
2. Excellent Problem Solving & Independent Judgment Skills - toward solving problems case by case in the most expeditious manner possible as to satisfy and manage the expectations of their clients
3. Teamwork Oriented Spirit - must be able to WORK TOGETHER and THINK TOGETHER with China sales staff and U.S. student support staff while balancing the cultural differences between China and the U.S.
4. Excellent follow-up skills and attention to detail. Proficient computer skills required.
5. Must be able to work a regular split-shift schedule M-F 8:30AM-1:30PM & 8PM-10PM (35hrs per week), as well as 5 flexible hours each week to accommodate in-between shift and weekend needs. Total: 40 hours per week, with over time hours (over 40 hours) when needed and approved. During the month of July, operations slow down with less than 40 hours or no hours required.

QUALIFICATIONS

*Fluency in speaking, reading and writing in English and Mandarin is required.

*Four-Year Bachelor's Degree (earned in the United States) with focus on Education or related field a must. *Master's Degree or Higher with subject matter expertise strongly preferred.

*Prior experience with international education a plus.

*Proficient computer skills required (ie Word, Excel, etc.)

*Willing and able to travel extensively within assigned territory including Los Angeles, CA and surrounding areas. Travel with employee-owned car required. Mileage reimbursed. Valid Driver's License required.

WORK ENVIRONMENT: Remote, including on the road and work from home, Los Angeles, CA area. Those located in or near the Los Angeles, CA area preferred.

JOB TYPE: Full-time (approximately 35-40 hours per week), Hourly, Non-Exempt

COMPENSATION & BENEFITS:

• $24.00 - $26.00 per hour (DOE)
• Medical, Dental, Vision, Life Insurance & EAP/Wellness Program after 2 months of service.
• 401K Reitriement Plan - Employee participation after 2 months of service and Employer Match after 1-year of service.
• Paid Time Off (PTO) – Vacation, Sick, Personal
• Paid Company Holidays

Application Process: Interested candidates are to submit a resume and cover letter outlining their qualifications and experience as it relates to this career opportunity at: https://aiepusa.isolvedhire.com/jobs/

APEX is an equal opportunity employer.