International Field Operations Manager
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AI Summary
The International Field Operations Manager role is responsible for executing the strategies of new market & new licensee/franchisee launch, operations and training development within a designated region. This role will work with the regional business and cross-functional teams to develop, evaluate, optimize and drive results for in-restaurant operations and training execution that meets standards at Inspire Brands and drives profitability for our licensees/franchisees.
RESPONSIBILITIES
New Market Launch
Lead cross-functional team to launch new brands and new licensees/franchisees within your designated region following brand strategies and standards set forth by Inspire Brands.
Plans and manages all support for operations and training during new market or new licensee/franchisee launches.
Operations & Training
Evaluate licensee/franchisee operations and training plans within your designated region. Conduct all required audits and market visits in a timely manner and document accordingly. Escalate issues appropriately.
Utilize advanced technologies and LMS platforms to enhance operations and training development in the field.
Monitor and troubleshoot operational and training KPI’s. Develop action plans or provide recognition according to the results.
New Market Launch
Lead cross-functional team to launch new brands and new licensees/franchisees within your designated region following brand strategies and standards set forth by Inspire Brands.
Plans and manages all support for operations and training during new market or new licensee/franchisee launches.
Operations & Training
Evaluate licensee/franchisee operations and training plans within your designated region. Conduct all required audits and market visits in a timely manner and document accordingly. Escalate issues appropriately.
Utilize advanced technologies and LMS platforms to enhance operations and training development in the field.
Monitor and troubleshoot operational and training KPI’s. Develop action plans or provide recognition according to the results.
EDUCATION QUALIFICATIONS
Minimum: Bachelor’s Degree, Equivalent certification or related field
EXPERIENCE QUALIFICATION
5+ yrs Restaurant Operations, Training, and Project Management
2+ yrs Multi-unit experience in Restaurant Operations or Training
REQUIRED KNOWLEDGE, SKILLS or ABILITIES
Global Learning and Development Expertise:
In-depth knowledge of adult learning principles and training methodologies.
Experience in developing and implementing comprehensive training programs on a regional scale.
Planning and Execution:
Ability to execute learning strategies aligned with organizational goals and market launch plans.
Proficiency in project management, including planning, execution, and evaluation of training initiatives.
Cross-Cultural Competence:
Strong understanding of diverse cultural dynamics and business practices in international markets.
Ability to adapt training and communication styles to suit various cultural contexts.
Leadership and Influence:
Demonstrated leadership skills with the ability to influence and motivate others.
Capacity to lead cross-functional teams and collaborate effectively with various stakeholders.
Analytical and Problem-Solving Skills:
Ability to analyze complex situations, identify learning needs, and develop effective solutions.
Skill in assessing the effectiveness of training programs and making data-driven improvements.
Language, Communication, and Interpersonal Skills:
Proficiency in English is essential; additional language skills relevant to key markets are highly advantageous.
Excellent verbal and written communication skills, with the ability to clearly convey complex ideas.
Strong interpersonal skills, with a focus on relationship-building and stakeholder engagement.
Technology Proficiency:
Familiarity with advanced learning technologies and Learning Management Systems (LMS).
Ability to leverage technology to enhance learning experiences and track program effectiveness.
Budget and Resource Management:
Experience in managing budgets and allocating resources efficiently.
Skill in overseeing financial aspects of training programs, particularly in new market launches.
Adaptability and Resilience:
Flexibility to adapt to changing business needs and environments.
Resilience in facing challenges and navigating complex market entry scenarios.
Regulatory Compliance and Brand Alignment:
Knowledge of international regulatory compliance related to training and market launches.
Commitment to upholding brand standards and protecting trademark integrity.
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