International Customer Support Specialist
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AI Summary
About Ingredion:
Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you have experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you are just starting your career or bringing years of experience, there is a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.
Location: Guadalajara
Workplace type: Remote
Ingredion is looking for a detail-oriented and customer-focused International Customer Support Specialist to join our team. In this role, you will help ensure a seamless order-to-delivery experience for our international customers by supporting order management, export execution, documentation, and customer communication while collaborating with cross-functional teams across the business.
As an International Customer Support Specialist, you will provide day-to-day support for international customer orders and export activities, ensuring accurate order processing, compliant documentation, and timely shipment execution.
This role partners closely with Logistics, Quality, Sales, Program Management, and Order Coordination teams to deliver excellent customer service and support global business operations.
What will you do:
- Process international customer orders accurately using SAP and Salesforce.
- Support customers with inquiries related to order status, shipment updates, delivery timing, and documentation.
- Resolve routine order discrepancies, delivery concerns, and basic customer complaints.
- Prepare export documentation, including commercial invoices, packing lists, and bill of lading instructions.
- Coordinate routine international shipments with freight forwarders, brokers, and logistics providers.
- Track shipments and proactively escalate delays, documentation gaps, or non-standard requirements.
- Maintain accurate customer, order, and shipment data while ensuring compliance with export procedures and record retention requirements.
- Participate in continuous improvement initiatives and support daily operational service levels.
What you will bring:
- Bachelor’s Degree preferred.
- 2–4 years of experience in customer support, logistics, export operations, or order management.
- Experience with SAP, Salesforce, EDI, or similar business systems.
- Knowledge of international shipping, export documentation, and logistics processes is preferred.
- Strong organizational, communication, and analytical skills.
Who you are:
- Detail-oriented with a strong commitment to accuracy and quality.
- Eager to learn and develop expertise in international logistics, export compliance, and customer support.
- Able to manage multiple priorities effectively in a fast-paced environment.
- Customer-focused with excellent verbal and written communication skills.
- Accountable, collaborative, and proactive in identifying and escalating issues appropriately.
- Strong team player who enjoys working across functions to achieve shared business goals.
Why Join Ingredion?
Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:
- Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success.
- Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being
- Career Growth – Learning, training, and development opportunities, including tuition reimbursement.
- Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
- Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel.
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Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.
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