Integration Engineer

We are looking for a German-speaking Integration Engineer to support the implementation of Parloa AMP, a voice-agent platform, across multiple enterprise client projects. The role focuses on integrating Parloa AMP with client CRM/ticketing systems and telephony platforms, ensuring seamless customer identification, ticket creation, call routing, and agent handoff.

Key Responsibilities:

• Design, develop, and maintain integrations between Parloa AMP and CRM/ticketing platforms using REST APIs.

• Implement caller identification workflows using customer data, phone numbers, account IDs, and reference numbers.

• Enable automated ticket/case creation and synchronization between voice interactions and CRM systems.

• Integrate Parloa AMP with enterprise telephony environments using SIP/VoIP technologies.

• Configure call routing, number provisioning, trunk connectivity, transfer flows, and human-agent handoff scenarios.

• Develop and maintain API authentication mechanisms, including OAuth 2.0, API keys, token refresh processes, and webhook integrations.

• Build backend integration logic, data mappings, error handling, retry mechanisms, and fallback processes.

• Troubleshoot and resolve issues across multiple systems using API logs, SIP traces, and monitoring tools.

• Collaborate with client stakeholders, technical teams, and solution architects throughout implementation and deployment phases.

Requirements:

• Strong experience with REST API integrations, including JSON, HTTP, data mapping, error handling, retries, and fallback strategies.

• Experience with authentication and integration technologies such as OAuth 2.0, API keys, webhooks, and secret management.

• Solid understanding of SIP and VoIP technologies, including signaling, trunking, call routing, transfers, and handoff scenarios.

• Experience working with conversational AI or voice automation platforms (Parloa AMP preferred; Cognigy, AudioCodes, Twilio, Genesys, or Dialogflow CX also acceptable).

• Hands-on experience with at least one CRM/ticketing platform (Salesforce or Ivanti preferred).

• Hands-on experience with at least one telephony/contact center platform (Five9, Mitel, or 3CX).

• Proficiency in backend development or scripting using Node.js, TypeScript, Python, or similar technologies.

• Strong troubleshooting and cross-system debugging skills.

• German language proficiency at C1 level or higher for client-facing communication.

• Good English communication skills for internal collaboration.

Nice to Have:

• Direct experience with Parloa AMP implementations.

• Experience across multiple target platforms listed above.

• Salesforce, telephony, or contact-center certifications.

• Experience with CCaaS or enterprise contact-center environments.

• Understanding of DACH-region data privacy and PII requirements.

• Experience with middleware and integration platforms such as MuleSoft, Azure API Management, or n8n.

What we offer:

• Long team focus: we create an environment of transparent communication, and minimal bureaucracy, which leads to long-term relationships.

• Development of niche expertise: we are working in several niches, such as FinTech, healthcare, and logistics. Therefore, our employees can develop their own expertise in these domains.

• Continuous learning: we create employee development plans / personal roadmaps /quick promotion processes.

• Internal career development: 80% of our current executives were promoted to those positions within S-PRO. We encourage initiative. If a person wants to set new challenges and grow, we will definitely support them.
  
  Benefits and perks:

• Flexible schedule.

• Remote work model.

• Paid vacations.

• Paid sick leaves.

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