Intake Records Specialist - Orlando Health Cancer institute - Lake Mary

As a top cancer care provider in Florida, Orlando Health Cancer Institute is a comprehensive, multidisciplinary

cancer program consisting of six treatment sites and more than 10 practice locations that serve the region’s adult oncology needs. Specializing in more than 200 types of cancer, an expert team of medical professionals provides personalized care with the most state-of-the-art technologies, such as advanced radiation and proton therapies, and bone marrow transplant and cellular therapy. Through a robust research program, the institute also supports physician involvement in numerous research studies and clinical trials that give patients access to innovative diagnosis, treatment and symptom management options. In addition to being accredited by the Commission on Cancer, a program of the American College of Surgeons, Orlando Health Cancer Institute has earned accreditations and certifications in several areas — including medical oncology and hematology/oncology, radiation oncology, cellular therapy, rectal cancer, and breast care — from the respective accrediting organizations, and recently was named in the 2023 Becker's Hospital Review “60 Hospitals and Health Systems with Great Oncology Programs” list.

Orlando Health Cancer Institute is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

Position Summary

The Intake Records Specialist plays a crucial role in the healthcare industry by ensuring patient information is accurately obtained,
recorded and stored. This role provides support to new patient visits with physicians and advanced providers at Orlando Health.

Work location: 3090 Caruso Court Suite 50 

Work schedule: Monday - Friday. 8:00 am - 4:30 pm

Essential Functions
• Organizes and maintains electronic health records (EHRs) and paper documents.
• Continuously monitors patient charts from scheduling date to appointment date and accurately records all necessary
paperwork.
• Receives, reviews, synthesizes, and indexes external documents into the EHR.
• Timely management, organization, and filing of incoming and outgoing facsimile documents.
• Communicates with healthcare providers, team members, and patients to clarify or obtain additional information.
• Contributes to support processes during establishment of patient care by anticipating and planning for unique needs.
• Maintains a concise, organized, and up to date caseload in compliance with department developed metrics.
• Maintains privacy of all patient information in accordance with HIPPA, ethics, and compliance regulations.
• Ability to work independently and as part of a team.
• Performs regular audits and quality checks on patient charts and medical records.
• Active participation and prompt responses in communication methods utilized at Orlando Health during working hours.
• Respects diversity, fosters inclusion, and utilizes appropriate dialogue per Orlando Health Code of Conduct. .
• Builds and sustains good relationships with external organizations by fostering trust and showing appreciation for contributions.
• Maintains a professional appearance while in the workplace.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local
standards.

• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions
• Strong technical skills (Microsoft Office, Excel, EHR).
• Regularly attends in person, virtual, and department meetings.
• Performs all other duties, as assigned.
• Willingness to act as a preceptor and mentor for incoming hires.

Education/Training
• High school graduate or equivalent education.

Experience
• One (1) year of retail, customer service, or health care experience.
• Computer experience required.