Instructional Designer

We are seeking an Instructional Designer to help shape the future of certification at Liveops. This role goes beyond building training materials — it focuses on designing smarter, more flexible learning experiences that improve readiness, accelerate performance, and support the transformation of how we certify agents.

This role plays a key part in shifting certification from content-heavy onboarding to a performance-first, flexible model.

Instructional Designers operate within a Learning Pod model, partnering cross-functionally to drive certification outcomes and continuously improve learning effectiveness.

The Purpose of Your Role

Instructional Designers at Liveops work as part of a Learning Pod — a cross-functional program team responsible for certification outcomes. In this role, you will collaborate with facilitators, developers, leaders, and stakeholders to design and improve learning experiences that drive performance and support evolving certification models.

• Design and improve certification experiences aligned to performance outcomes
• Challenge content-heavy approaches and prioritize readiness over coverage
• Use data and feedback to identify and prioritize improvements
• Collaborate within a pod model where ownership and accountability are shared

The Qualifications We’re Looking For

• Bachelor’s degree in a relevant field or equivalent experience
• 3+ years of experience designing learning solutions or curriculum
• Experience with eLearning development tools (Articulate Storyline and Rise, Adobe Captivate, or similar)
• Strong communication and project management skills
• Ability to gather, interpret, and act on data
• Strong portfolio demonstrating instructional design capability
  
  

The Competencies You Bring

*Data Gathering & Analysis *Planning & Organizing *Dealing with Ambiguity *Decision Making *Functional/Technical Expertise

The Value You Deliver

Key Responsibilities and Job Duties

• Translate business needs into effective learning solutions
• Audit and continuously improve certification experiences
• Design learning across multiple modalities (eLearning, VCL, etc.)
• Align solutions to measurable performance outcomes
• Simplify and optimize certification through thoughtful redesign
• Contribute to pod-level decisions and shared ownership of outcomes
• Leverage data to drive ongoing improvements
• Support implementation and facilitation as needed
• Use AI-enabled tools thoughtfully to enhance design and efficiency
• Collaborate across the broader Learning Team

Essential Job Functions

Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.

• Ability to work on a computer for extended periods of time
• Ability to work independently in a remote environment
• Ability to participate in virtual meetings in a professional setting
• Ability to manage multiple priorities and meet deadlines
• Design, develop, and improve learning experiences
• Partner effectively with cross-functional stakeholders