The Installation Specialist is responsible for performing hardware and software installations on commercial fleet vehicles and conducting quality control reviews. They also provide technical support, develop training materials, and assist in the certification of third-party installers.
About the Role The Installation Specialist plays a critical role in ensuring the successful deployment, installation, and quality control of Zonar's fleet technology solutions. This position supports customer implementations by performing equipment installations, training customers and third-party installers, troubleshooting technical issues, and maintaining installation quality standards. This role serves as both a technical expert and field trainer, helping expand Zonar's installer network while ensuring all installations meet company standards. The ideal candidate has strong experience with vehicle electronics, diagnostics, troubleshooting, and customer-facing technical support
Key Responsibilities
Perform installations and configuration of Zonar hardware and software solutions on commercial fleet vehicles.
Assist in the onboarding, certification, and development of new installation partners and third-party installers.
Support the creation and enhancement of installer training programs, documentation, videos, and technical resources.
Conduct quality control (QC) reviews and verification of installations performed by internal and third-party installers.
Troubleshot hardware, software, firmware, electrical, and system integration issues both remotely and in the field.
Provide advanced technical support to customers, installers, Customer Care teams, and internal stakeholders.
Develop and maintain installation standards, procedures, troubleshooting guides, and best practices.
Partner with Engineering and Product teams during prototype testing and product evaluations.
Maintain installation records, documentation, photos, and quality assurance reports.
Support the Commercial Vehicle Library by documenting vehicle-specific installation requirements and configurations.
Deliver installation training sessions for customers, internal teams, and external partners.
Maintain inventory of installation tools, equipment, and related assets.
Escalate complex technical issues and customer concerns to appropriate departments when necessary.
Ensure all installations adhere to the highest quality and safety standards.
Travel extensively to customer locations, installation sites, and training events throughout the U.S. and Canada (Up to 75% travel is required).
Qualifications
Minimum of 2 years of experience in electronic installation and troubleshooting on commercial fleet vehicles.
Minimum of 2 years of experience in electronics, vehicle maintenance, or related technical fields.
Strong understanding of vehicle electronics, systems integration, and diagnostic processes.
Experience using electronic diagnostic equipment such as oscilloscopes and volt-ohm meters.
Knowledge of multiplex wiring systems and vehicle electrical architecture.
Advanced troubleshooting and problem-solving skills.
Experience providing customer-facing technical support and training preferred.
Strong communication, presentation, and interpersonal skills.
Ability to explain complex technical concepts in a clear and understandable manner.
Experience creating technical documentation, illustrations, or training materials is a plus.
Formal electronics training, military technical training, trade school certification, or related education preferred.
Ability to work collaboratively across departments and manage multiple priorities.
Valid driver's license required.
Compensation & Benefits
Compensation: Between $25,00 - $27,50 hourly
Compensation Type: Full time- Non-Exempt
Benefits: View Zonar Careers & Benefits
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