Inside Sales Representative
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AI Summary
Manage inbound leads via phone, text, and social media to convert pet parents into booked grooming appointments. Communicate the value of premium, cage-free mobile grooming services while coordinating with the dispatch team.
Benefits:
- Health insurance
- Paid time off
- Vision insurance
- Bonus based on performance
- Dental insurance
About Bark & Mane
Bark & Mane of Westoplex is a premium mobile pet-grooming company serving the west side of Dallas–Fort Worth, with a fleet of 12 grooming vans and a team of about 15 groomers. We groom one pet at a time — cage-free, at the customer's home — and low-stress handling always comes before speed or price. Our business is built on recurring customers who trust us with their pets for years, and that trust starts with the very first phone call. That first call is you.
The Role
You are the first conversation a pet parent has with Bark & Mane. You'll handle 10–20 warm inbound leads per day arriving by phone, text, and social media — no cold calling. Your job is to understand each pet and owner, communicate why an in-home, one-on-one grooming experience is worth a premium over the corner shop, and convert conversations into booked appointments.
This is consultative selling, not pressure selling. The pet parents who call us are choosing someone to care for a family member. You'll ask about the dog before you ever talk price.
What You'll Do
• Respond to inbound leads across phone, text, and social — promptly, warmly, and professionally.
• Lead discovery on every conversation: breed, coat, grooming history, the pet's name, how they handle stress.
• Communicate our value — cage-free, one-on-one, door-to-door, 15-point care — and confidently hold a premium price.
• Close conversations to booked appointments with complete, accurate details.
• Follow up methodically: every lead gets worked to a conclusion. No leads left hanging.
• Manage several conversations at once across channels without losing threads.
• Log all activity in our scheduling system and coordinate closely with our dispatch team.
What Makes You a Fit
• You have stamina for volume. Most conversations won't convert, and you stay sharp and warm on lead #18 anyway. You've performed in high-volume, high-rejection environments before.
• You sell what you believe in. You can genuinely get behind a premium service for pets and defend its price without flinching — because you understand what it's worth.
• You listen first. Real empathy for pets and their people. You build rapport in the first thirty seconds and people can hear that you care.
• You write as well as you talk. A meaningful share of our leads arrive by text and social — you convey warmth and value in writing, not just on calls.
• You read situations. You notice hesitation, price-shopping, and red flags, and adjust. You sense the right moment to discuss additional services or fees.
• You run yourself. Fully remote means nobody watches over your shoulder. You have a system for staying organized and following through, and it shows.
• You're a team player. You communicate clearly with dispatch and the broader team, ask rather than guess, and stay visible on a remote team.
Nice to Have (Not Required)
• Familiarity with dog breeds and coat types — we'll teach you what you don't know, and you'll have an AI assistant to support pricing and breed questions on live conversations.
• Experience in pet care, grooming, veterinary, or another premium home-services business.
This is a remote position.
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