Inside Sales Coorindator

#WeRackTheWorld

The warehouse of the future contains high-density, high-precision racking with automated pallet shuttles (like our atlas 1D) instead of wide aisles that forklifts need to pass through.

Our customers benefit from much better utilization of their warehouses (up to 70% more pallet storage than traditional rack!), maximized vertical space, improved accuracy in pallet selection, and minimized labor costs and product damage.

Over the span of more than 40 years, we’ve grown into a company with 10 manufacturing facilities, 19 commercial offices, and the know-how of around 2000 employees serving customers in 40 countries.

We Rack the World. Early 2021, we opened our first U.S. Office in Romeoville, IL and we have already grown to over 70 employees. We are also soon opening our first stow manufacturing plant in the greater Atlanta area to serve our current and future customer base. It's exciting times to be at stow!

Location:  Romeoville, IL - or remotely

The sales Coordinator communicates with the customers to track and maintain on time deliverables and is the main point of contact for customer information regarding shipment and order tracking. Support the sales team with order entry, order acknowledgments, and general customer-related information.

Requirements & Qualifications:

• Proven experience in sales support, coordination, or administrative roles
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM software
• Attention to detail and problem-solving skills

Tasks & Responsibilities:

• Coordinate and support daily activities of the sales team.
• Informs clients of unforeseen delays or problems.
• Provides training on how to use stow Calculator.
• Calculates and prepares quotations with sales interaction and guidance.
• Advises customers by phone and email of any changes to shipping or on time delivery.
• Entering orders in SAP & ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
• Take care of commercial and administrative communication with customers.
• Collaborate with the other departments to ensure that the sales and deliveries are handled efficiently.
• Process sales orders accurately
• Maintain and update customer databases and CRM systems
• Communicate with clients regarding order status, delivery, and inquiries
• Liaise with internal departments to ensure smooth operations
• Handle customer complaints and escalate issues to the sales team as necessary.

Salary Range: 

What do we offer you?

1. PTO, sick leave, & paid holidays
2. Medical, Dental and Vision Insurance
3. Company paid Short- and Long-Term Disability Insurance
4. Company Paid Life Insurance
5. Company Paid Accidental Death & Dismemberment
6. 401K with employer match, currently 4%
7. Partial Tuition Reimbursement after 12 months
8. Gross Salary

Quality, Safety, Health, Environment, Compliance

Every employee at stow contributes to a safe and compliant work environment. We set the example and motivate each other to work safely, efficiently, and in a qualitative way. stow’s standards, policies, instructions, and local legislations are there to guide our decisions.

EEO

stow provides equal employment opportunities to all employees and applicants for employment. stow prohibits discrimination and harassment of any kind based on race, age, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.