Information & Referral Clerk I - Comm. Center

Definition:

Under the direction of the Communications Center Manager, the Information and Referral Clerk answers incoming calls to the communication center for either appointments (schedules/reschedules/cancels/transfers) or health center messages (documents/routes/ transfers/provides information) from patients/clients/caregivers to assure accurate and timely communications in a culturally sensitive and highly professional manner.  

Reports To: Directly to a Communications Center Manager and indirectly to the Associate Administrator for the Communications Center

Qualifications:

1. High school diploma or General Education Development (GED) certificate.

2. Computer skills in Microsoft Office programs (Word, Excel, etc.), electronic health record systems, and database systems.

3. Must be able to manage a high volume of calls of at least 90 or more calls per day with a high level of proficiency. 

4. Fluency in English (Speak, read and write).

5. Fluency in Spanish (speak, translate, read and write) required.

6. Sensitivity to the different cultures represented among patients, callers and staff.

7. Demonstrated ability to listen and communicate with others in a professional and caring manner including sensitivity with individuals from diverse cultures and lifestyles.

8. Displays qualities of dependability and reliability, be willing to accept a variety of tasks and be able to comprehend quickly and follow directions accurately.

9. Current California driver’s license, appropriate insurance coverage and a driving record acceptable to the NEVHC’s insurance carrier (if required to drive on the job).

10. Must be willing and able to work a varied and flexible schedule to accommodate the needs of NEVHC and its patients.

11. Typing speed of 40 wpm.

12. This job can be performed remotely with a Telecommute Agreement between supervisor and employee as long as employee meets all other job requirements and has a satisfactory evaluation on file. 

Northeast Valley Health Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Northeast Valley Health Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.