Incident Response Lead

Description

Incident Response, Lead

Job Description Summary

The Incident Response, Lead will work with IT stakeholders across the Health Care System to develop policies, procedures and risk management activities that will efficiently contain and/or minimize the impact of business interruption due to disasters and/or information systems not being available. The Lead will perform risk and triage analysis that will be used to develop incident response plans and runbooks for the most likely and highly impactful disasters that could impact the organization. Additionally, the Lead will assist IT and business stakeholders in testing incident response plans by developing downtime scenarios, tabletops and other exercises that will help identify opportunities for improvement.

NOTE: This role carries 24/7 on-call rotation responsibilities and active incident

command expectations during major and critical events.

The Incident Response Lead works with IT stakeholders across Health Care System to develop policies, procedures, and risk management activities that efficiently contain and minimize the impact of business interruption due to disasters or information system unavailability.

This role performs risk and triage analysis to develop incident response plans and runbooks for the most likely and highest-impact events affecting the organization. The Lead also assists IT and business stakeholders in testing response plans through downtime scenarios, tabletop exercises, and other readiness activities.

Qualifications:

• BS/BA degree in Information Technology, Business Administration, Risk Management or a related field required. In lieu of the BS/BA degree, may accept a high school diploma and 7 years of experience.

• 4+ years' experience in incident response management or a related field required.

• Strong knowledge of industry standards and frameworks such as ISO 22301 or NIST SP 800-34.

• Strong understanding of project management principles and data technologies, expert level knowledge of IT Service Management principles, best practices and frameworks such as ITIL.

• Expert-level knowledge of IT Service Management principles, frameworks, and best practices (ITIL) preferred

• Expert-level ServiceNow experience — incident workflows, ticket quality, auditing, and reporting preferred

• Proven ability to lead live incident response under pressure

• On-call availability; experience in 24/7 rotation environments

• Strong understanding of project management principles and data technologies preferred

Additional Preferred Qualifications:

• Experience in healthcare IT environments

• ITIL 4 Foundation certification or higher

• Hands-on experience building or facilitating DR tabletop exercises

• Experience building or auditing runbook libraries

• Familiarity with clinical system availability requirements

• Strong executive communication and reporting skills

ON-CALL & ACTIVE INCIDENT RESPONSIBILITIES

This position participates in a 24/7 on-call rotation for major and critical

incidents. When a Priority 1 event occurs, this role assumes incident command — coordinating cross-functional bridge calls, driving toward resolution, and

maintaining stakeholder communication from onset through post-incident review.

Responsibilities during active incidents include:

• Assume incident command for major and critical events

• Coordinate IS leadership, business stakeholders, and technical resolvers in real time

• Draft impact statements and maintain incident timelines

• Manage communication cadence through resolution

• Enforce ticket discipline during incidents — accuracy, work note quality, and

• Post Incident Review resolution documentation standards within ServiceNow

Skills

servicenow, ITSM Frameworks, project management principles, healthcare, ITIL 4, DR Tabletop

Top Skills Details

servicenow,ITSM Frameworks,project management principles

Additional Skills & Qualifications

Fully remote but MUST SIT IN TEXAS

130K conversion salary

Experience Level

Expert Leve

This is a Contract position based out of Fort Worth, TX.

The pay range for this position is $53.00 - $82.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jun 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.