Implementation Specialist

About Us:

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.

This position supports Baytek International. Baytek International, a Datacor company, delivers mission-critical Laboratory Information Management Systems (LIMS) and Quality Control (QC) software to leading oil refineries and chemical manufacturers. Our solutions support product quality, ASTM compliance, regulatory adherence, and operational efficiency across complex refinery lab environments.

We're looking for an early-career Implementation Specialist with foundational knowledge of laboratory operations and a genuine interest in helping refinery and chemical labs modernize through software. This role is ideal for someone with hands-on lab experience—whether through a technician role, internship, or related academic work—who's ready to grow into a client-facing technical career. You'll learn from experienced team members while contributing to real implementations from day one.

The Role: 

As an Implementation Specialist, you will support full-cycle implementations of Baytek's LIMS/QC solutions for refinery and chemical manufacturing clients. Working alongside senior team members, you'll help configure workflows, assist with training, and learn to translate real-world lab processes into reliable system configurations. Over time, you'll take on increasing ownership of project tasks and client interactions.This position blends lab knowledge, technical learning, process improvement, and customer collaboration—with a strong emphasis on mentorship and professional development.

Key Responsibilities

Implementation Support & Customer Collaboration

• Support senior implementation leads during customer deployments, learning the end-to-end project lifecycle.
• Assist in gathering requirements from customer stakeholders (Lab, Operations, Engineering, IT, Compliance) and documenting lab processes.
• Help coordinate project tasks and track milestones to support on-time delivery.

LIMS Configuration & Workflow Design

• Assist with configuring LIMS/QC workflows, including refinery sample tracking (units, tanks, streams), QC testing and results validation, and product release processes.
• Learn to align configurations with ASTM-based testing and refinery quality operations under the guidance of senior team members.
• Support instrument integration tasks and help document workflow configurations (GC, distillation, flash point, viscosity, vapor pressure, etc.).

Training Support & Documentation

• Assist in delivering training sessions for lab teams (chemists, technicians, supervisors) across varying technical skill levels.
• Help create and maintain documentation and knowledge transfer materials (SOPs, job aids, configuration notes).
• Support rollout readiness activities, including preparing training environments and organizing materials.

Troubleshooting & Learning

• Assist with troubleshooting technical and process-related issues during implementation and go-live support.
• Learn to identify opportunities to improve lab workflows, data quality, and reporting through system optimization.
• Provide observations and feedback to senior team members to support product improvement efforts.

Professional Development

• Actively participate in team learning through templates, best practices, and reusable configuration patterns.
• Build domain expertise in refinery lab operations, LIMS technology, and implementation methodology.
• Pursue relevant certifications or training as recommended by your manager.

Minimum Qualifications:

• 1–3 years of laboratory experience in a refinery, petrochemical, industrial, or related lab environment (hands-on bench work, co-op, or internship experience counts).
• Foundational knowledge of one or more of the following: ASTM-aligned lab testing practices, instrument operation and calibration basics, or quality systems and compliance concepts.
• Strong communication skills and a willingness to learn customer-facing responsibilities.
• Problem-solving mindset with attention to detail.
• Willingness to travel 25–50% across North America.
• Bachelor's degree in Chemistry, Chemical Engineering, or a related scientific field (or equivalent experience).

Preferred Qualifications:

• Exposure to LIMS software in any capacity (user, administrator, or implementation support).
• Familiarity with refinery products and blending operations (gasoline, diesel, bunker fuel).
• Basic working knowledge of SQL, Excel data handling, or general IT concepts.
• Experience writing SOPs, work instructions, or technical documentation.
• Interest in process improvement and workflow optimization.