Implementation Project Manager

About Powerfleet
Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data—regardless of source—and delivers actionable insights to help companies meet their strategic objectives around Safety, Compliance, Efficiency and Sustainability. Our people-first culture and relentless innovation empower customers to achieve measurable, sustainable business improvements. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 countries, with commercial operations across every major continent.

About the Role
The Implementation Project Manager will be responsible for the implementation and ongoing support of Powerfleet’s wireless fleet management and asset tracking solutions. This is a customer-facing role that requires exceptional program leadership, cross-functional coordination, and the ability to deliver complex technical solutions in industrial environments. You will oversee multiple concurrent customer programs, ensuring on-time delivery, operational improvement, and customer satisfaction.

This is a remote role based in North America, with a preference for candidates located in the Eastern or Central time zones.

Key Responsibilities

• Lead and manage the full lifecycle implementation of technical products and services in industrial and enterprise environments.

• Oversee multiple customer programs simultaneously, ensuring scope, timelines, budgets, and quality objectives are met.

• Facilitate project initiation and closure, securing alignment and agreement from all stakeholders.

• Develop and maintain strong customer relationships to ensure long-term satisfaction and adoption.

• Serve as the primary customer contact for program status, risk mitigation, and issue resolution.

• Organize and conduct program status reviews, team meetings, and customer updates.

• Maintain all project documentation and ensure clear, consistent communication internally and externally.

• Identify opportunities to streamline processes, improving implementation efficiency while maintaining high service quality.

Qualifications

• Bachelor’s degree required, advanced degree preferred.

• Minimum 6 years of experience leading full lifecycle, customer-facing program or project management in a technical environment.

• Experience with Industrial Engineering or Warehouse Management Systems is a plus.

• Strong ability to work independently, solve problems under pressure, and make sound decisions.

• Excellent communication skills—both written and verbal—with the ability to engage diverse audiences.

• Familiarity with software application/system implementation methodologies.

• Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint), Microsoft Project, Visio, Teams, and CRM tools (Salesforce preferred).

• Experience collaborating with remote teams across multiple time zones.

• Ability to thrive in a fast-paced, evolving environment.

• Bilingual in Spanish and/or French-Canadian is a plus.

Powerfleet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law. We believe that diverse perspectives drive innovation and success, and we’re proud to be a workplace that reflects the communities we serve