Implementation Manager (Ukraine Private Entrepreneur Only)

Company Overview: brightfin provides clients with a suite of IT financial management and managed software subscriptions to enable your organization to rationalize, comprehend, normalize, optimize, and allocate spend to clearly show IT’s value in delivering revenue, services, and organizational enablement for the enterprise.

Essential Functions / Duties / Responsibilities:

• Implementation Project lead for planning, design, communication, and execution of scoped requirements
• Creation and utilization of customer project plans, risk identification and remediation planning
• Responsible for internal and external program documentation
• Effectively hosts project calls & discovery workshops with onboarding clients.  
• Develop and execute strategies to achieve workable customer solutions in line with company goals and scope requirements.
• Ensure KPIs (Key Performance Indicators) are on target and effectively communicated to all levels of the organization.   
• Management of internal and external project expectations and communication
• Organization of customization scoping, documentation, tracking, and invoicing (as applicable) 
• Ensures testing of application functionality alongside the Technical Implementation Specialist
• Successful team coordination of initial customer implementation and ongoing platform upgrades
• Manage a team of technical specialists responsible for platform build and project plan execution.
• Responsible for overall project quality control throughout development, maintaining brightfin delivery standards.
• Establish and maintain strong business relationships with internal and external teams.
• Coordinates training and lifecycle transition stages internally and externally
• Identifies business value provided by the contracted solution; understands the business objectives of customers at various stages of the relationship to align services with those objectives.
• Capture system or process enhancement opportunities; document and communicate enhancements to appropriate internal stakeholders for work/cost estimations.
• Maintains up to date brightfin application technical knowledge and industry best practices.
• Ensures tools are in place for optimal operational efficiency based on brightfin initiatives.

Minimum Qualifications:

• Bachelor's Degree in appropriate field of study or equivalent work experience
• Knowledge and experience with Software Development Life Cycle (SDLC) models, Agile methodologies, and methodologies are highly valued. Mixed experience as QA/TBA
• Have experience in Project Management or Product Implementation
• ServiceNow experience is a plus.

Required Knowledge/Skills/Abilities:

• Strong analytical and problem-solving skills.
• Detail orientation, responsibility, attentiveness, and client focus are key attributes.
• Team player, motivated to develop and solve complex tasks.
• Positive attitude and professional manner in all interactions; demonstrated commitment to continuous learning and professional development.
• Ability to quickly adjust to change in a fast-paced work environment.
• Effective and efficient written and verbal communication skills to assemble, coordinate, and manage at all organizational levels.
• Effective as an independent contributor as well as in a team environment.
• Self-motivated, self-disciplined, and result-oriented.
• Ability to work in US EST business hours.

WHAT WE OFFER

• Medical insurance — after successful completion of the probationary period
• Equipment — we set up everything you need to work comfortably from home
• Full FOP administration — we handle all administrative matters related to your business entity
• Unlimited paid time off — coordinated with your team; we trust you to manage your time responsibly. Shift changes are subject to Lead/Manager approval, provided they do not negatively impact team continuity.
• Annual salary review — based on performance review outcomes
• Parental leave — we support you through every stage of life
• Comfortable remote setup — we care about your day-to-day work experience

Physical Requirements: Prolonged periods of sitting at a desk and working on a computer.

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

brightfin is an equal opportunity employer. The company will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information, or other characteristics protected by federal, state, or local applicable law. 

Candidates are subject to a background check. All employees must adhere to brightfin’s Information Security and Privacy policies and procedures.