Implementation Manager (REMOTE OR HYBRID TO MA or MI)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

We are hiring an Implementation Manager for our IT organization in our Worcester, MA, Howell, MI office or remote work location.

POSITION OVERVIEW:

In this role, you will play a key role in ensuring projects (change initiatives) meet objectives by increasing customer, agent, and employee awareness, adoption, and usage. This individual will focus on the people side of change, including changes to business processes, systems, technology, job roles, and organization structures.

The primary responsibility will be designing and executing change strategies that drive adoption, minimize disruption and maximize business value. Seeking a strong communicator who can synthesize complex information, craft an inspiring change narrative, and guide stakeholders toward a shared vision and successful adoption.

The Implementation Manager will have to collaborate with many others in the organization to succeed. This person will act as a partner for senior leaders and executives in helping fulfill their role as change sponsor. This person may also provide direct support and coaching to all levels of managers as they help their direct reports through transitions.

This is a full time, exempt position. 

IN THIS ROLE, YOU WILL: 

• Coordinate, develop and deliver implementation plans related to training, communication and post release support
• Apply change management processes and tools to create a strategy to support adoption of the changes required by a project or initiative
• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
• Enhance training and communications via the application of program/project management skills that include engaging perspectives from multiple stakeholders, keeping people informed, driving to closure and/or ensuring viability of proposed solutions / methods
• Design and deliver compelling communication and engagement strategies that translate change into meaningful, actionable messages and drive adoption
• Organize and lead change impact awareness to stakeholders through ongoing collaboration between business, project and production management teams via participation in key meetings
• Develop efforts to increase collaboration and effectiveness of all business teams
• Be the “voice” for the team when needed
• Partner with each business unit SME and project team to develop Audience Analysis, Training, Communication and Post-deploy Plans
• Build and follow-up with business readiness pre-and post-implementation activities
• Ensure enterprise technology delivery aligns with and supports business objectives by identifying BU-specific requirements through identification of needs
• Optimize workflow processes and practices that impact our effectiveness for growth

WHAT YOU NEED TO APPLY:

• Bachelor’s Degree Required
• 3+ years of Implementation/Change Management experience
• Advanced business products and supporting platform knowledge
• Strong experience and knowledge of change management principles, methodologies and tools
• Change management certification or designation preferred
• Skilled in project management approaches, tools and phases of the project lifecycle
• Exceptional communication skills, both written and verbal
• Ability to synthesize complex information, craft a compelling narrative, and inspire stakeholders across the organization to align around and adopt change.
• Ability to cultivate strong relationships at all levels of the organization
• Ability to influence others to move toward a common vision or goal
• Agile and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward-looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Must be a team-player with the ability to work collaboratively
• Acute business acumen and understanding of organizational issues and challenges

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.