Implementation Manager
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AI Summary
Who We Are
Titan Cloud is a market-leading provider of Energy Asset Optimization, helping some of the world’s largest convenience stores, fleets, and suppliers reduce compliance risk, lower asset maintenance costs, and increase revenue and fuel yield. We serve as the enterprise software platform and system of record, connecting our clients' fuel, environment, store operations, and maintenance departments. Our customers save millions annually through reduced lost sales, improved customer experiences, fuel loss mitigation, and reduced environmental reserves and fines.
About the Role
Titan Cloud is seeking a customer-focused Implementation Manager to lead the successful onboarding and deployment of our platform for new clients. In this role, you will act as a trusted advisor, guiding customers through implementation while ensuring a seamless transition from sales to customer success. You will manage implementation projects end-to-end—configuring Titan Cloud applications, delivering training, and providing strategic recommendations that help clients maximize the value of our solutions. By building strong relationships and maintaining clear timelines, you will play a key role in driving successful adoption and long-term customer satisfaction.
- 3+ years of experience in implementation, onboarding, or client success roles, preferably within a SaaS environment
- Industry experience in fuel supply, logistics, and/or fuel compliance is strongly preferred
- Proficiency with technology platforms and data analysis to support client solutions and decision-making
- Demonstrated strength in project management, including gathering and translating functional requirements
- Excellent communication skills, with the ability to engage effectively with stakeholders ranging from Fortune 500 executives to operational teams
- Proven ability to manage multiple projects simultaneously and prioritize competing demands in a fast-paced environment
- Highly detail-oriented, organized, and proactive, with a strong commitment to delivering an exceptional client experience
- Willingness and ability to travel up to 25% as needed
- Bachelor’s degree required(or equivalent experience); advanced degree is a plus
- Project Management Professional (PMP) preferred
What You’ll Do
- Build strong relationships with new clients to ensure a smooth and successful onboarding experience with Titan Cloud products
- Collaborate closely with the sales team to support new business and lead a seamless handoff from sales to customer success
- Serve as the primary project manager during implementation, ensuring timelines, milestones, and deliverables are met
- Deliver training sessions to educate clients on Titan Cloud applications and best practices
- Provide strategic guidance and recommendations to help clients maximize the value and efficiency of Titan Cloud solutions
- Offer ongoing support and proactive follow-up during the first six months of product adoption
- Contribute to the development and maintenance of client-facing documentation, guides, and resources
- Perform additional duties as needed to support team and business objectives
- Remote work environment
- Flexible time off
- End of Year Rest and Recharge
- Eligibility To Participate In Equity For All Initiative
- Medical Insurance (including HSA/FSA accounts)
- Dental Insurance
- Group Term Life Insurance
- Vision Insurance
- Disability Insurance
- Maternity/Paternity Leave
- 401(k)
- Additional & Voluntary Benefits
At Titan Cloud, we are committed to creating a diverse and inclusive workplace where all voices are heard and valued. Even if you don’t meet most of the required qualifications or have transferable skills related to this role, we encourage you to apply—even if you don’t meet all the preferred qualifications. We recognize that a variety of experiences can contribute to success in this position, and we value different perspectives on our team.
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