Implementation Consultant

About Scotty AI

Scotty AI scales the global digital workforce. Based in the Netherlands and Portugal, we empower enterprises to deploy digital workers at scale and automate end-to-end processes — driving unprecedented cost savings, stronger business outcomes, and better experiences for everyone involved.

The Role

As an Implementation Consultant, you're the client's day-to-day point of contact for the length of an implementation project — from discovery through go-live. You translate business needs into requirements, define the business-level conversation flow, and coordinate with the Conversation Designer and developers building it, keeping the project on track and the client informed. This is a project role, not an account role: the Customer Success Manager owns the client relationship before the project starts and after it ends — you hand back to them (and to Support) once delivery is complete. For major escalations, you loop in your manager or the CSM rather than owning resolution alone.

Key Responsibilities

• Client Requirements & Workshops: Run discovery/workshop sessions with clients (prep, facilitation, follow-up notes); translate business processes into conversational requirements.
• Conversation Design (business flow) — shared with Conversation Designer: Define the user journey and business logic — steps, decision points, messaging intent, edge cases. The Conversation Designer co-designs the technical mapping.
• Content Collection: Gather copy, FAQ answers, brand voice guidelines, and business rules for the Conversation Designer to implement.
• Agile Delivery Management: Sequence delivery work within the project's sprint cadence, groom the backlog, track blockers.
• Documentation (AI-driven): Create and maintain project docs, scope definitions, and configuration workbooks using AI tools — including setting up the AI workflows/templates that generate and update them — reviewing output for accuracy.
• Testing & UAT: Build the test plan, guide client feedback testing and UAT, and test the finished build against the original requirements (not a technical test).
• Support Ticket Triage: Triage incoming tickets during the project and route technical issues to the Conversation Designer.
• Client Communication: Keep the client informed with regular status updates and expectation-setting; support with escalations, in coordination with your manager.
• Status Reporting: Report project status to your manager.

Key Skills

• Client Communication: Clear, confident communication with client stakeholders; able to hold the agreed scope and timeline under pushback, without needing formal authority to do it.
• Conversation & UX: Strong grasp of business-level conversation design (journeys, decision points, edge cases); comfortable partnering with a Conversation Designer on technical mapping.
• Agile Delivery: Comfortable sequencing project work in a sprint/backlog cadence, grooming a backlog, and flagging blockers; fluent in Jira, Confluence, and ticket-based workflows.
• AI-Enabled Documentation: Able to use AI tools to draft and maintain documentation and set up simple AI workflows that keep it current with minimal manual upkeep — and to critically review AI-generated output for accuracy before it reaches a client.
• Analytical Rigor: Able to build test plans, interpret UAT/client feedback, and judge whether a build meets the original requirement.

Key Behaviors

• Accountable: You see a project through end-to-end, escalating rather than trying to solve everything solo.
• Composed: You don't get overwhelmed by a demanding or highly technical stakeholder pushing back on scope.
• Proactive: You anticipate client needs and surface risks early; you don't wait for a perfect brief.
• Curious: You have a genuine interest in understanding client businesses and users.
• Organized: You keep a clear, current view of scope, timeline, and backlog as priorities shift.
• Collaborative: You work closely with the Conversation Designer, share context clearly, and hand work off (and take it back) smoothly.
• AI-Fluent: Comfortable experimenting with AI tools to speed up documentation and delivery work, while knowing when to trust the output and when to slow down and verify it yourself.

Key Outputs

• Requirements docs and workshop notes.
• Business-level conversation flow specs.
• Scope notes and configuration workbooks, produced and kept current via AI workflows.
• Groomed backlog and current Jira/Confluence tickets.
• Test plans, UAT results, and client sign-off.

Application Requirements

• Language: Fluency in English is required. Fluency in Dutch is highly preferred. CV and application must be submitted in English.
• Residency: Currently based in Portugal (proximity to Aveiro is a plus).
• Work Permit: Valid Portuguese work authorization required.

Benefits

• Permanent contract.
• Remote-first work model with occasional office visits.
• Comprehensive health insurance.
• Annual fully paid 1-week company shutdown.
• Flexible work environment with a high-growth scale-up culture.