Implementation Consultant

• Become an expert in eMaint’s X4 and X5 software applications.
• Guide new customers through onboarding and provide CMMS strategies to accelerate adoption.
• Serve as a coach and trusted advisor to a portfolio of customers.
• Coordinate and deliver product guidance and configuration sessions.
• Evaluate customer business workflows and make strategic recommendations.
• Develop and drive project plans to maximize customer success.
• Create and deliver customer-facing reports and dashboards.
• Continuously improve onboarding processes to enhance customer experience.
• Work collaboratively in a team environment to support customers across diverse industries.
• Multi-task during calls to research technical issues, communicate with customers, and document issues clearly.
• Demonstrate a desire to help others and understand the support process from the customer’s perspective.

• B.A. or B.S. degree or equivalent experience.
• 1+ years of CMMS experience (implementation experience preferred).
• Strong mechanical aptitude and problem-solving skills.
• Excellent verbal and written communication skills for diverse audiences.
• Strong work ethic and ability to work independently.
• Ability to thrive in a fast-paced environment with strong organizational skills.
• Customer service experience preferred.
• Fluency in Spanish or Portuguese is a plus.

• Be part of a global, innovative team committed to continuous improvement and inclusion. [careers.fortive.com]
• Competitive benefits, growth opportunities, and a culture of belonging.

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