Implementation and Client Analytics Manager
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AI Summary
About The Princeton Review
The Princeton Review is a leading tutoring, test prep, and college admission services company. Every year, it helps millions of college- and graduate school–bound students achieve their education and career goals through online and in-person courses delivered by a network of more than 4,000 teachers and tutors, online resources, and its more than 150 print and digital books published by Penguin Random House. The company’s Tutor.com brand is one of the largest online tutoring services in the U.S. It comprises a community of thousands of tutors who have delivered more than 22 million one-to-one tutoring sessions. The Princeton Review is headquartered in New York, NY. Follow the company on LinkedIn, YouTube and Instagram.
About the Position
Interested in helping institutional partners across the country improve student outcomes through technology, data, and strategic program implementation? Join Tutor.com/The Princeton Review as an Implementation and Client Analytics Manager.
This role combines technical implementation leadership, client relationship management, and data analytics expertise to support successful tutoring program launches and ongoing institutional success. You will serve as a trusted partner to colleges, universities, public libraries, and K-12 school districts by managing implementations, supporting technical integrations, and delivering meaningful reporting and insights that help clients maximize the impact of their tutoring programs.
The ideal candidate enjoys solving complex problems, working cross-functionally, analyzing large datasets, and translating data into actionable recommendations for both technical and non-technical audiences.
What You'll Do
Client Implementation & Customer Success
- Lead onboarding, implementation, and technical support efforts for institutional clients adopting Tutor.com services.
- Manage implementation timelines, launch activities, training programs, and client communications to ensure successful deployments.
- Build strong relationships with institutional stakeholders while serving as a trusted advisor throughout the client lifecycle.
Technical Consulting & Integrations
- Support client integrations with Learning Management Systems (LMS), authentication platforms, and student information systems.
- Provide expertise on technologies and standards including LTI, SAML, CAS, and Shibboleth.
- Partner with Product, Engineering, Operations, and Customer Success teams to resolve technical issues and improve implementation processes.
Data Analytics & Reporting
- Analyze institutional usage, engagement, and outcomes data to identify trends, opportunities, and areas for program optimization.
- Develop client-facing reports, dashboards, visualizations, and presentations that communicate program effectiveness, ROI, and student impact.
- Translate complex datasets into actionable insights that support strategic decision-making for both clients and internal stakeholders.
Operational Excellence & Continuous Improvement
- Support development of scalable reporting processes, analytics best practices, and data governance standards.
- Collaborate across teams to improve reporting workflows, implementation processes, and client-facing tools.
- Contribute to strategic client reviews, renewals, and impact discussions through data-driven storytelling and recommendations.
Who You Are
- You have a bachelor’s degree and 3–5 years of experience in implementation, project management, customer success, client services, or a related field.
- You have experience managing multiple client implementations simultaneously while maintaining exceptional customer service.
- You have experience supporting Learning Management Systems (LMS) and related technologies, including authentication and integration standards such as LTI, SAML, CAS, and Shibboleth.
- You are comfortable working with data and reporting tools, including advanced Excel functions and SQL.
- Experience with Salesforce, Power BI, Tableau, SSRS, or similar reporting and visualization platforms is strongly preferred.
- You can interpret complex datasets and present insights clearly to both technical and non-technical audiences.
- You have strong written, verbal, and presentation skills and are comfortable leading client-facing discussions.
- You are highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
- You are a proactive problem solver who enjoys learning new technologies and identifying scalable solutions.
- Experience working with higher education institutions, K-12 school districts, public libraries, or education technology organizations is preferred.
- You are a collaborative partner who works effectively across technical and business teams.
- You are passionate about using data, technology, and student support services to improve educational outcomes.
The Princeton Review and Tutor.com offer a competitive salary which commensurates with experience and skills.
The Princeton Review is an equal employment opportunity employer. The Princeton Review’s policy is not to discriminate against any applicant or employee based on, and all qualified applicants will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, marital status, disability, military status, genetic information, or any other basis protected by applicable law. The Princeton Review also prohibits harassment of applicants or employees based on any of these protected categories. It is also The Princeton Review’s policy to comply with all applicable laws respecting consideration of unemployment status in making hiring decisions.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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