Impairment Evaluation Administrator

Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career!

Qualifications

• High school graduate; college degree preferred.
• Knowledge of the EEOICPA program and key stakeholders’ operating practices (e.g. DOL Resource Centers) is strongly preferred -. Demonstrates strong verbal, written and interpersonal communication skills.
• Strong computer skills.
• Speaks, reads, writes, and comprehends English.
• Demonstrates time management, organizational skills, and ability to function with minimal direction.
• Previous experience in sales is helpful, but not required.  The ideal candidate must be able to influence and motivate prospective clients to complete a process (minimize “fallout”)
• Diligently maintains claimant contact records in Salesforce
• Follows established policies and processes for claimant follow up
• Offers subject matter expertise and creativity in helping claimants whose circumstances lie outside of established processes
• Utilize strong phone skills – this role requires extensive time on the phone, but is not considered a Call Center position
• Provide exceptional customer service to claimants
• Build strong relationships with team members in the PCM Marketing organization (CWP Help Center, Outreach Coordinators), IE Navigators, and IE physicians.

Essential Functions/Areas of Accountability

• Liaising with PCM‘s Navigators to facilitate smooth transitions from the Auth process to scheduling of claimants for their appointment
• Educating prospective IE clients on the benefits to them of an Impairment Evaluation
• Sending written correspondence to claimants to obtain necessary clinical information ahead of the IE appointment
• Obtain test results, medical records and other information necessary for the Impairment Physician to perform the Impairment Evaluation
• Schedule the IE, where in-person or over the phone
• Look for opportunities to engage claimants regarding PCM Home Care services when appropriate

Individual base pay depends on various factors, in addition to primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience, skills and other market-based factors.

Available Benefits Include

• Medical
• Dental
• Vision
• 401(k)
• Company Paid Short Term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Time Off
• Voluntary Benefits

Professional Case Management is an Equal Opportunity Employer.