ICBA PAYMENTS OPERATIONS - DIRECTOR, BILLING OPERATIONS

ICBA Payments is a leading provider of payment solutions to community banks, serving more than 1,400 financial institutions. The Director, Billing Operations, will lead critical back-office operations related to billing and settlement, processor and Card Network partners. The Director, Billing Operations will collaborate with internal and external billing, accounting, finance, processor and Card Network partners to ensure accurate, efficient and execution of fee, billing and invoicing processes. 

Responsibilities

• Create and execute weekly, monthly, quarterly and annual controls to ensure our Card Network and processor billing for banks and ICBA Payments is accurate.
• Independently look for internal and external system configurations and /or process changes that can improve the accuracy of or reduce fees being billed to ICBA Payments and/or our banks.
• Suggest improvements to, and requirements for exception reporting tied to billing and invoicing that would make on processes less resource-intensive and/or more accurate.

• Analyze complex issues with billing and fees to determine root cause of any issues and suggest changes needed.
• Serve as an SME for how banks are billed and receive income or fees.

• Provide reporting, invoicing and tracking in support of cross processor and pass through billing.
• Work with external partners and internal Accounting and Finance teams to reconcile General Ledger accounts. 
• Work with Licensing to ensure all Card Network fees are appropriately allocated.
• Work with Product and other team members as needed on billing of and reporting on ICBA Payments fees and ICBA product fees billed.
• Learn about, document and share knowledge around Card Network, processor settlement, billing and invoicing.
• Ensure documentation is in place for end-to-end billing and invoicing processes including input and output of processes and responsible parties.

• Ensure documentation is in place and serves as an SME for program level financial reporting including metric calculations and impacts to our clients. 

• Investigate and resolve exceptions, discrepancies, and billing errors. Work directly with processors and Card Networks to correct customer billing errors and contract enrollment discrepancies.

• Work with Licensing to ensure accurate affiliate, and other card network reporting and billing is in place.

• Assist in managing the accuracy of data received from internal and external sources used in compiling program statistics, invoices, reports, client records, and other key data outputs.
• Perform other duties as assigned

Qualifications

• BS/BA degree and a minimum of 5 years of experience in Card Network billing or Processing billing / settlement reconciliation required.
• Previous experience supporting card debit and/or credit programs required.
• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) with particular emphasis on data manipulation in Excel.
• Excellent organizational skills. 
• Strong written and verbal communication skills.

• Strong customer service orientation.
• Works independently in accordance with general plans, policies and procedures.

Compensation and Benefits

The target annual salary range for this role is currently $95,000 to $125,000 based on a regular, full-time schedule. The amount of compensation offered will be determined by several factors, including but not limited to experience, qualifications, market data and internal equity. Total compensation includes a comprehensive healthcare benefits package (medical, dental and vision), 401k plan company match contribution, and an annual performance bonus.

Equal Employment Opportunity

ICBA is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. ICBA does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

The Independent Community Bankers of America® (ICBA) is the nation's voice for community banks. We are committed to creating and promoting an environment where community banks flourish. ICBA Payments is a wholly owned subsidiary of ICBA, alongside TCM Bank, and plays a critical role in enabling community banks to provide competitive payment solutions. 

Join ICBA Payments and further your career while making a lasting impact! 

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