IBA Team Leader

Due to internal promotion, Jensten are pleased to be hiring for an IBA Team Leader.

In this role, you will be responsible for overseeing the day-to-day running of the team, ensuring the delivery of an efficient and high-quality IBA function. You will lead and develop a team of IBA Technicians, supporting them to achieve both individual and team objectives.

You’ll be joining a fantastic wider team that forms the heartbeat of our finance function, with a head office in Huntingdon. This role can be fully remote; however, we have IBA expertise across the UK and you are always welcome to work from one of our regional hubs in Huntingdon, Manchester, Leeds, Nottingham, London, or Swindon.

Key objectives & responsibilities:

• Line management, coaching, mentoring and performance management of IBA Technicians

• Maintaining and enhancing procedures and training materials

• Managing insurer statement reconciliations, processing payments and resolving discrepancies

• Ensuring credit control deadlines are met and proactively managing aged debt

• Handling bordereau payments and declarations

• Managing client payment and refund reconciliations

• Supporting Client Money audits

• Reviewing and managing IBA logs

• Preparing and reviewing Client Money Calculations

• Supporting the implementation of new systems and best practice processes

• Ensuring CASS compliance at all times and adherence to FCA client money rules

About you:

As our IBA Team Leader, you will bring strong experience in reconciling insurer accounts within an IBA function. This is an excellent opportunity for a senior IBA Technician ready to take the next step into leadership, or someone already in a supervisory role.

You’ll be confident in building strong relationships with both internal teams and external stakeholders, and comfortable leading, supporting and developing others.

You’ll also have:

• Strong knowledge of CASS 5 and client money regulations

• Experience of mentoring, training, performance management and conducting 1-2-1s and appraisals

• High levels of integrity when working with stakeholders

• The ability to deliver accurate and timely financial reporting

• Strong attention to detail and excellent time management skills

• Effective verbal and written communication skills

• A proactive, self-motivated approach with the ability to work remotely, manage competing priorities and meet deadlines

• Experience of using Acturis within an IBA function (not essential)

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits, including:

• Competitive salary with annual pay review and bonus scheme

• 27 days annual leave (including your birthday off and an additional day for a religious holiday of your choice), plus bank holidays

• Pension scheme with 5% employer-matched contributions

• Flexible benefits package tailored to your needs

• Group Life Assurance cover

• Fully paid 3 months’ maternity, paternity and adoption leave

• Professional qualification and study support relevant to your role

• Access to “Perks at Work” – discounts on cinema tickets, dining, retail and more

• Holiday purchase scheme – buy up to 5 additional days per year

About Us: 

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.

Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking- while Product & Distribution will unite Jensten’s market-leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.

Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.

Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.

We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business