The Operational Excellence Lead will drive commercial performance and operational efficiency across the Retail division by optimizing people and technology. They will lead a multidisciplinary team to ensure consistent, data-driven service delivery and continuous process improvement.
The role involves managing insurer statement reconciliations, credit control, and aged debt to ensure accurate financial processing. You will also be responsible for maintaining strong relationships with stakeholders and resolving accounting queries in line with regulatory requirements.
The consultant will develop new business opportunities and manage existing client relationships within the Health & Protection division. They are responsible for providing expert advice, conducting benefit analysis, and ensuring all activities comply with FCA and internal standards.
The Operational Excellence Manager will analyze performance data and lead improvement initiatives to enhance operational efficiency and customer outcomes. They will collaborate with business leaders to implement new processes and champion the use of technology and best practices across the division.
Drive new business growth in the commercial sector by managing a prospect list and generating leads. Present tailored insurance and risk management solutions while building lasting relationships with clients.
