HRSC Specialist Tier 2

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Job Description:

Position Responsibilities:

• Receive, triage and resolve complex, inquiries received from employees through our case management system ServiceNow.
• Utilize different HR systems such as ServiceNow and Workday to answer employee questions.
• Handle escalated Tier 1 cases such as payroll discrepancies, training, and HRIS issues, partnering across functions to drive timely resolution.
• Analyze case trends and root causes to reduce repeat issues,
• Make recommendations for process improvements and implement enhancements
• Document processes, update and maintain knowledge articles to enhance service delivery
• Support system upgrades for HR systems, enhancements, and implementation activities, including testing and SOP documentation.
• Troubleshoot and escalate technical HR issues from the HR Service Center in collaboration with IT and HRIS.
• Adhere to established service level agreements (SLAs), productivity standards, and quality metrics while ensuring timely and accurate resolution of HR inquiries and transactions.
• Process, enter and approve transactions in Workday, maintaining accurate data entry (hire date, location & address changes, legal names changes, etc.)
• Support data validation, and ongoing data integrity efforts to ensure accuracy and compliance
• Contribute to improving HR Services, processes and procedures to streamline and increase customer experience.
• Educate team members of HR Shared Services on the tools available to them and encourage self-service tools such as Support Hub and Workday
• Demonstrate customer obsession and exceptional customer service with team members (First Contact Resolution focused).
• Adhere and enforce policies to ensure compliance with Sunbelt Rentals internal policies and procedures.

Requirements:

Education & Experience:

 2 - 4 years of HR Shared Services, HR Operations, HRIS, Payroll, Benefits, or Employee Relations experience.

Advanced experience with Workday, ServiceNow, or similar HR technology platforms.

Experience handling escalated employee cases and complex HR transactions.

Strong analytical and problem-solving abilities with experience conducting root cause analysis.

Demonstrated ability to interpret HR policies and procedures while exercising sound judgment.

Excellent communication, stakeholder management, and customer service skills.

Experience supporting process improvement initiatives and system implementations.