HR Service Representative

Overview

Salem Media is looking for an HR Service Representative who leads with a servant's heart. In this fully remote role, you'll be the frontline voice for employees and managers navigating benefits, policies, and HR systems — bringing patience, sound judgment, and a genuine service-first mindset to every interaction. We hire and grow our team through our EVALS framework, a servant leadership–based approach that prizes self-governance, accountability, and personal ownership over close supervision. If you take initiative without being asked, use good judgment when the answer isn't black and white, and find real satisfaction in helping people, we'd love to hear from you.

Responsibilities

• Serve as a first point of contact for employees, managers, and business partners with HR-related inquiries via phone and email, bringing a servant leadership mindset to every interaction
• Manage full-cycle job posting, background checks, assessments, onboarding, PAN creation and updates, I-9 verification, and first-day readiness
• Manage full-cycle terminations, including UKG submission, paperwork, exit interviews, and unemployment claims
• Identify and assess caller and ticket needs, exercising sound judgment and self-governance to resolve and close tickets accurately and efficiently — escalating only when truly warranted
• Apply HR policies, procedures, and knowledge base resources to answer inquiries consistently and in compliance with company standards
• Initiate outbound follow-up calls on incomplete items
• Prepare employment-related documents, such as change notices and employment agreements
• Provide light backup support answering the company's main switchboard as needed (handled remotely)
• Support administrative projects, reporting, and other duties as assigned

Qualifications

• A genuine desire to serve and support others, paired with a strong customer service orientation
• Excellent verbal and written communication skills
• Ability to maintain confidentiality and exercise discretion
• A self-starter who exercises sound, independent judgment (self-governance) within established guidelines, rather than needing close oversight
• Detail-oriented, with the ability to multitask and prioritize to meet deadlines
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
• Prior experience in HR, a call center, or customer service is a plus, but not required — we value character and capability over a checklist
• Comfortable working independently in a fully remote environment, supporting employees across multiple states and time zones

Benefits

• Competitive pay structure based on experience
• Health, dental, vision and life insurance
• 401k retirement plan
• Paid holidays and vacation time

EEO Statement

Come see how Salem is DIFFERENT and why we’ve been certified as a “Great Place To Work” and as a “Best and Brightest” equal opportunity employer.

#HP #LI-CK1

Compensation