HR Performance Center Representative - FMOL Health
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AI Summary
Provides customer service support by responding to inquiries and performing benefits cycle processing and data updates. Manages network tier exceptions and escalates non-standard issues to subject matter experts.
The HR Performance Center Representative 2 provides customer service support by responding to questions and performing benefits cycle processing and data updates (adding beneficiaries, processing payments, etc.). Answers questions around network tier exceptions. Follows standard forms, communications and processes. Responds with standard communication, but also recognizes when something is not “standard” to escalate to SME accordingly. Understands regulations and regulation changes.
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