HR Investigations Specialist - Temporary Position

The HR Investigations Specialist is a subject matter expert responsible for independently managing and resolving sensitive information related to HAD and AEN investigations. This role exercises sound judgment and applies deep understanding of company policies and employment practices to investigate concerns, recommend appropriate actions, and support a fair and consistent employee experience. In addition to owning complex casework, the Specialist provides policy interpretation, and partners with HR Business Partners in the administrative investigation process. The ideal candidate demonstrates discretion, professionalism, and strategic thinking in a fast-paced, confidential environment.

This is for a 1-Year term with possible extension. 

• Lead the intake, investigation, and resolution of HAD and AEN cases, conducting thorough evaluations of complex and sensitive information
• Apply independent judgment in analyzing findings and formulating policy-aligned recommendations; and executing actions once approved
• Oversee the Employee Relations team inbox, applying critical thinking and policy interpretation to address or delegate inquiries
• Serve as the key point of contact for APS-related inquiries, leveraging knowledge to provide guidance, resolve issues independently when appropriate, and determine when escalation or cross-functional consultation is necessary
• Oversee the execution of IP suspensions and reinstatements, ensuring decisions align with company practice Evaluate unique case circumstances and consult with the Employee Relations Manager when deviation from standard protocol is needed
• Act as a strategic partner during administrative investigations, attending as a neutral HR representative and ensuring documentation is complete, accurate, and aligned with investigatory best practices
• Safeguard sensitive and confidential information, applying sound judgment and professional discretion to manage complex employee relations matters with integrity and consistency
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements
• Other duties as assigned

• Associate degree in Human Resources, Business Administration, Communications, or a related field, or equivalent experience
• 3+ years of experience in an HR Coordinator/Assistant/Specialist role
• HR Certification (SHRM-CP, PHR) a plus
• Proficiency in Workday, SharePoint, and the MS Office Suite (Excel, PowerPoint, Word, Outlook)
• Knowledge of HR practices, policies, and employment law
• Excellent problem-solving and conflict resolution skills with a proactive approach
• Strong ability to collaborate in a team-oriented environment; demonstrates flexibility and a proactive, solutions-focused mindset
• Excellent written and verbal communication skills, with the ability to interact professionally with employees at all levels
• Highly organized with strong attention to detail and the ability to manage multiple tasks and priorities effectively
• Demonstrated ability to handle sensitive and confidential information with discretion
• Self-motivated, adaptable, and results-oriented with a focus on continuous improvement
• Ability to successfully pass a background screening
• Reliable internet service for hybrid or remote work, if applicable

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.