Housing Benefit Assessment Officers (NEC)
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AI Summary
Assess and calculate entitlements for Housing Benefit, Council Tax Support, and discretionary funds in accordance with statutory provisions. Manage change of circumstances, conduct reviews, and handle the recovery of overpaid benefits.
This is a remote position.
Rate: £201.48 per day Umbrella
Term: 13 weeks
Hours per week: 36
To accurately, efficiently and courteously assess entitlement for Housing Benefit, Council Tax Support and discretionary funds, such as Discretionary Housing Payments, in accordance with statutory provisions and local policies and procedures.
Assess applications, statements and evidence for accuracy, request additional evidence, where necessary, and calculate entitlement in accordance with legislation and local policies.
Ensure ongoing entitlement is correct by investigating and processing change of circumstances quickly and accurately in accordance with legislation and local policies and procedures.
To undertake reviews of entitlement as and when required, utilising information from all relevant sources.
Correctly determine overpaid amounts of benefit, decide whether the overpayment is recoverable, identify the liable party and commence appropriate recovery action.
Determine and advise on applications for discretionary funds, such as Discretionary Housing Payments.
Manage workload effectively and ensure data is input accurately to ensure that entitlement is correct and subsidy is maximised.
Notify claimants of all determinations using appropriate written communication, amended where necessary to give clear advice and guidance.
Be alert to identify attempts to defraud or abuse the Housing Benefit and Council Tax Support system and to refer cases for further investigation.
Liaise with internal and external stakeholders where appropriate, such as the Department for Work and Pensions, landlords or charities and support agencies.
Advise residents of their entitlement to other welfare benefits and participate in take-up campaigns where required.
Share information and make recommendations to others within the service to facilitate ongoing best working practice and provision of excellent customer service.
A requirement to undertake administrative and other duties as may be reasonable be required and compatible with those listed above.
Requirements
With a minimum of 2 years experience of all HB assessment including New Claims, Atlas, VEPs, HBAA and all change of circs.Also a good knowledge of iWorld and Information@work systems
Benefits
We believe employee benefits should go beyond just a free drink or fruit bowl. What’s more, we believe you should get to choose perks that suit your lifestyle. That’s why we’ve partnered up with the global benefits and rewards provider Perkbox, to offer something for all of our people.
Here’s what you can look forward to:
Perks Hub
- Hundreds of global and local perks, available online 24/7
- Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc
- Shopping discounts from the biggest brands, all year round
- Save money on everything from the supermarket shop to summer holidays
Wellness Hub
- Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts
- Mindfulness, meditation and sleep resources, available on all your devices
- Guides to help with everything from anxiety to stopping smoking
- Confidential mental health helpline, 24/7 access to a qualified counsellor
Celebration Hub
Working with us means you're always part of Team BSS - celebrate and recognise fellow contractors, whether they're across the desk or across the world
Company polls where everybody can vote for the winners
Culture Hub
- A single place to find company updates, photos, benefits information and lots more!
- Stay in the loop with what’s happening by accessing Culture hub anywhere, at any time
Pre-Compliance Checks for Successful Applicants:
At BSS, we uphold the highest standards of screening and trust for every role. Successful applicants will undergo a comprehensive pre-compliance process in line with the Baseline Personnel Security Standard (BPSS). This includes:
- Identity Verification: Confirming the authenticity of your identity documents.
- Employment History Checks: Reviewing your occupation history for the past 3-5 years (depending on client requirement).
- Right to Work Verification: Ensuring you have the legal right to work in the UK.
- Unspent Conviction Check: Conducting a Basic DBS Check to reveal any unspent convictions.
These checks are crucial in ensuring a secure and trustworthy work collaboration, aligning with best practices used in government and public sectors. While primarily standard in these sectors, our adoption of pre-compliance checks across all roles reflects our commitment to maintaining the highest standards of integrity and trust in our recruitment process.
Equal Opportunities
Business Smart Solutions are a Recruitment Agency - We hire talented and passionate people from a variety of backgrounds because we want our global worker base to represent the wide diversity of our clients. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're passionate about working for a role in local government and share our company values, we encourage you to apply.
BSS is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. BSS considers qualified applicants with criminal histories, consistent with applicable UK law. If you need assistance or an accommodation made due to a disability, please let your recruiter know.
Armed Forces Covenant
We endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are:
- No member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen
- In some circumstances special treatment may be appropriate especially for the injured or bereaved.
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