Homeless Services, Coordinated Entry System Coordinator

ICF’s Homeless Services team works with federal agencies, state and local governments, non-profits, and other community partners to implement evidence-based best practices and to innovate and identify new solutions to ending homelessness. ICF is currently seeking an experienced and mission-oriented candidate to support the management oversight, implementation, and operation of a Coordinated Entry System (CES) for a large Continuum of Care (CoC).  

As a critical member of the housing and Coordinated Entry System team, the Domestic Violence Housing Coordinator will manage housing referrals, identify appropriate program openings and unit vacancies, and provide system navigation support to reduce the time between referral and housing placement. The Coordinator will work closely with individuals and families fleeing domestic violence, dating violence, sexual assault, stalking, human trafficking, or other dangerous or life-threatening conditions to identify barriers, coordinate documentation and applications, support informed housing choices, and facilitate successful transitions to safe and stable housing. 

The position serves as a key liaison among victim service providers, housing programs, emergency shelters, Coordinated Entry access points, landlords, legal and advocacy organizations, and other community partners. The Coordinator will ensure that housing coordination activities are trauma-informed, survivor-centered, culturally responsive, and conducted in a manner that protects participant safety, privacy, confidentiality, and autonomy. 

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. 

Key Responsibilities:  

Coordinated Entry Implementation and Housing Coordination 

• Coordinate CES processes and components related to housing identification, matching, referral, application, and placement activities for survivors of domestic violence and related forms of violence. 

• Maintain current knowledge of available emergency, transitional, rapid rehousing, permanent supportive housing, affordable housing, rental assistance, and mainstream resources. 

• Match eligible households to housing opportunities based on program requirements, survivor preferences (such as self-identified housing needs, strengths, goals, safety considerations, household composition, and accessibility needs), geographic needs, and available resources. 

• Provide housing navigation and application support, including coordination of documentation, landlord communications, eligibility verification, and move-in activities. 

• Monitor referrals and housing applications from initial connection through placement, identifying and addressing delays, barriers, or gaps in coordination. 

• Coordinate warm handoffs to appropriate victim services, legal assistance, benefits, behavioral health services, childcare, transportation, and other community resources. 

• Work with housing providers to resolve concerns involving eligibility, documentation, referral acceptance, reasonable accommodations, or placement timelines. 

• Identify system- and program-level barriers that prevent survivors from accessing or sustaining housing and coordinate appropriate resolutions. 

Safety, Privacy, and Trauma-Aware Care Provision 

• Integrate survivor-defined safety considerations into housing searches, referrals, communications, case conferences, and placement activities. 

• Maintain secure communication practices and protect personally identifying and location information in accordance with applicable federal, state, local, and organizational requirements. 

• Maintain accurate, timely, and appropriately protected records of referrals, housing searches, program openings, placement progress, and service connections. 

• Use approved comparable databases to monitor indicators such as referral timeliness, referral acceptance, housing-search duration, move-in progress, unsuccessful referral reasons, and housing-resource utilization. 

• Model respectful, trauma-informed, culturally responsive, and person-centered communication. 

• Immediately elevate potential safety or confidentiality concerns through established supervisory and organizational protocols. 

• Ensure that participation in Coordinated Entry does not delay or condition access to emergency shelter, crisis intervention, hotline assistance, or other immediate safety services. 

Training, Technical Assistance, and Partner Engagement 

• Support quality assurance reviews while ensuring that monitoring and reporting practices do not reveal survivors’ identities or confidential locations. 

• Recommend operational changes that improve safety, equitable access, referral efficiency, housing choice, and successful placement outcomes. 

• Examine de-identified or aggregate information to identify disparities, recurring barriers, service gaps, and opportunities for improvement. 

• Contribute to the development of operational guides, referral tools, training materials, frequently asked questions, and other resources related to survivor housing coordination. 

• Translate housing, Coordinated Entry, confidentiality, and program requirements into clear procedures for service providers and community partners. 

• Provide coaching and technical assistance on safe referrals, information sharing, housing matching, and survivor-centered engagement. 

Minimum qualifications:   

• Bachelors’ degree in fields related to Human Services, Public Policy and Administration, or Social Work or Welfare, or other clinical or health-related field; master’s degree preferred; equivalent experience may be considered.    

• Minimum two years directly related experience with Continuum of Care program and HUD Coordinated Entry programs.
• Understanding of the Continuum of Care program and HUD Coordinated Entry Requirements as defined in the CoC Program interim rule and HUD Notice CPD-17-01 Notice Establishing Additional Requirements for a Continuum of Care Centralized or Coordinated Assessment System, plus HUD resources and guidebooks on CES topics 

• Familiarity with the housing protections and confidentiality requirements associated with the Violence Against Women Act and other applicable federal requirements. 

• Experience facilitating survivor-centered case conferencing or multidisciplinary housing coordination, including trauma-aware practices and destigmatizing engagement strategies. 

• Experience managing multi-agency initiatives and stakeholder partnerships. 

• Experience in data management systems, victim services provider comparable databases, and IT privacy and security standards 

• Strong project management, facilitation, problem-solving, and organizational skills. 

Preferred qualifications: 

• Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment while meeting stringent deadlines. 

• Experience with landlord engagement, housing search, rental assistance, lease-up, or move-in coordination. 

• Knowledge of fair housing, reasonable accommodation, language access, and housing protections available to survivors. 

• Experience supporting individuals and families from diverse racial, cultural, linguistic, disability, gender-identity, and socioeconomic backgrounds. 

• Experience developing Coordinated Entry policies, procedures, and quality assurance frameworks. 

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Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration.  Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.

Working at ICF

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: