Home Health Billing Virtual Assistant (Billing, Claims & Authorizations Support)

Home Health Billing Virtual Assistant

Billing, Claims & Authorizations Support

Employment Type: Part-Time (with potential transition to Full-Time)

Work Schedule: Monday – Friday, 10:00 AM – 2:00 PM EST

Hours: 20 hours per week

ABOUT US

At Helper Heroes, we’re on a mission to provide exceptional care and support to home care agencies in the U.S. We believe in true partnership where our virtual assistants act as an extension of the care team. Our goal is to ensure a compassionate, innovative, and efficient care experience for clients and families alike.

ABOUT YOU

What sets us apart is YOU. You’re not just any virtual team member—you’re a Helper Hero! If you’re passionate about making a difference, have a knack for organization, and thrive in a fast-paced, mission-driven environment, you’re who we are looking for. If you love tackling behind-the-scenes tasks with a smile, ensuring that our clients and caregivers receive the best possible support, apply today!

JOB OVERVIEW

We are seeking a detail-oriented Home Health Billing Virtual Assistant to support our billing operations. The primary focus of this role is managing software workflows for home health billing. The ideal candidate possesses hands-on experience with EMR platforms, specifically HHAeXchange or Axxess, and has strong familiarity with billing and authorization processes.

KEY RESPONSIBILITIES:

Billing Software Management: Utilize hands-on experience in HHAeXchange or Axxess to

maintain billing workflows, manage records, and ensure precise system entries.

Claims Processing: Submit, review, and track home health billing claims.

Authorizations: Obtain, verify, and monitor prior authorizations and ongoing coverage to ensure services are covered.

Denials & Follow-Up: Research claim denials, file appeals, and perform necessary follow-ups to maximize reimbursement.

Electronic Visit Verification (EVV): Monitor EVV compliance, review logs, and resolve visit discrepancies as needed.

ATTRIBUTES OF A SUCCESSFUL HELPER HERO

Empathy: You genuinely care about people and want to make a difference in their lives. Organization: You’re a master of multitasking and can keep everything running smoothly.
Communication: You speak impeccable English. You’re a clear and friendly communicator, both written and verbal.
Tech-Savvy: You’re comfortable with business software and quick to learn new tools.
Problem Solver: You can see the big picture when resolving complex issues and follow through until they’re fully resolved.
Self-Starter: You work effectively without supervision and follow processes precisely. Reliability: You’re dependable, punctual, and always ready to step up when needed.

HELPER HEROES REQUIREMENTS

All Helper Heroes virtual assistants are required to meet the following:

HIPAA Training: Complete four (4) HIPAA courses and submit the certificates.

Compliance Training: Complete EPICompliance training, including OSHA for Healthcare.

Time Tracking: Use Hubstaff for time tracking during all working hours, with location enabled.

Commitment: A minimum six (6)-month commitment to the role.

Exclusivity: This is an exclusive engagement. Working with other clients or taking on outside work (moonlighting) is not allowed without proof of resignation from the other role.

Documents: Submit all required initial documents during onboarding.

Engagement: This role is engaged under a Helper Heroes Independent Contractor Agreement.

Application Question(s):

• Employment status: employed, unemployed, planning to resign
• The starting base pay is fixed at $6.50/hr for 20hrs/ week but might to transition to full-time. Reply YES if you agree.
• Do you have any Billing, Claims & Authorizations Support experience? If yes, please explain.

Experience:

• Home Health Billing: 1 year (Preferred)
• HHAeXchange or Axxes: 1 year (Preferred)

Work Location: Remote

Requirements

Software Proficiency: Hands-on experience with HHAeXchange or Axxess is required (this is
the top priority for the role).
Home Health Billing Experience: Direct background in US home health billing operations, including claims submission, authorizations, denial management, and EVV.

Communication Skills: Excellent written and verbal English skills. (Spanish fluency is not required).
Shift Availability: Willing and able to work during US hours: 10:00 AM to 2:00 PM EST.
Technical Setup: Reliable high-speed internet, backup connection, and a quiet home office environment.

Benefits

WHY YOU’LL LOVE WORKING WITH US

Competitive Base Pay: We offer the highest base pay in the home care industry! Make a Difference: You’ll play a key role in ensuring that clients receive the best care possible. Growth Opportunities: As we grow, so will you! Plenty of room to learn and advance.

Fun & Supportive Team: We’re a tight-knit group that values collaboration, compassion, and a good laugh.

Job Type: Full-time

Pay: Php32,000.00 - Php64,000.00 per month

Benefits:

• Pay raise
• Work from home

READY TO BE A HERO?

If you’re excited to join a team where you’ll be appreciated, have a sense of purpose and inclusion, and help create a brighter, more compassionate care experience, we can’t wait to hear from you! Apply today and let’s make a difference together.