HIM Data Integrity Technical Specialist I- Identity Management

​​Monitors various assigned identity and data integrity work queues and utilizes multiple software applications to investigate errors or corrections needed to ensure complete medical record integrity following appropriate guidelines and policy and procedures. 

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​​Evaluate and ​maintain the integrity of the electronic medical record. Utilizing multiple software applications including Epic, third-party verification systems and tools, and legacy systems to investigate and resolve complex data issues including, patient merges, patient data loads, Service Now tickets, emails. Ability to prioritize requests in appropriate order of importance or need. ​​ 

Supports patient safety and clinical staff by performing in-house merging of duplicate medical records as requested per policy and procedure.  

Supports patient creation and updating demographic information for existing patients within the Epic system by reviewing patient-matching criteria from the source system to validate information filing is accurate and complete.  

​​​Communicates professionally and effectively with internal requestors in a prompt and courteous manner. Professionally collaborates with HIT, Clinical Informatics, Revenue Cycle Trainers, Patient Care, and various department leadership across organization to identify issues and provide educational opportunities to clinicians, providers and teammates as needed. ​​  

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​Completes priority projects to ensure Epic remains in sync with downstream systems. Provides expertise on patient loads and duplicate clean up to ensure the MRNs are safely integrated in the MPI using extensive knowledge of the duplicate reconciliation process.  

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​​​Suggests enhancements and contributes to workflow updates to achieve maximum efficiencies and effectiveness. Collaborates and knowledge-shares in a team environment: Assists in system-wide initiatives and projects, and participates in team huddles and discussions, promoting an inclusive environment and fostering engagement from all teammates.  

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Responsible for understanding and adhering to the organization's Code of Ethical Conduct. Ensures compliance with all applicable regulations, policies, procedures, and key performance indicators to perform workflow duties to support patient care, care management initiatives, interoperability, revenue cycle, and regulatory requirements. 

Resolves data integrity incidents, concerns or questions related to identity management including but not limited to deceased patient status, demographic updates, identity theft and fraud. Involved appropriate key stakeholders as necessary such as compliance, privacy, risk management or billing operations.  

Serves as subject matter expert for identity related concerns and participates in projects, upgrade testing and performs other duties as assigned. 

​​Requires less than 2 years of experience​ in healthcare.

​Experience is typically gained within Revenue Cycle (HIM, coding, registration, billing, etc.) or Healthcare IT.​ 

​​Proficient computer and technology abilities include the use of an electronic health record and legacy archive systems such as Epic, Cerner, Harmony, Document management systems such as OnBase, IT reporting systems such as ServiceNow, Data capture technology, and Microsoft office products such as Word, Excel, PowerPoint and Access. 

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​​Works collaboratively in a diverse team environment with openness and respect to learn, create, and problem solve. Ability to give and receive feedback and take personal ownership for success.  

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​High attention to detail and accuracy with frequent interruptions, ability to read and follow instructions​ 

​​Ability to work independently in a virtual environment, think critically, and problem-solve and make decisions with minimal supervision while maintaining quality and productivity standards with minimal supervision while maintaining quality and productivity standards. ​ 

​​​Ability to prioritize workload and work under pressure in a fast-paced environment with time constraints.​  

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​​Consistently demonstrate excellent customer service, interpersonal and communication skills. ​ 

​​​Knowledge of Medical Terminology and other health care nomenclature​​ 

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Ability to safeguard protected health information (PHI) and maintain basic knowledge of HIPAA. 

​​​Exposed to normal office environment with extended exposure to PC monitor​​ 

​​Operates all equipment necessary to perform the job​ 

​​​Ability to perform repetitive functions and hand movements in a normal office environment​​ 

​​Sits majority of the workday 

​Must be available for on-call support on a regular basis outside of routine worked hours or as projects assigned requires. Overtime and critical pay would be applied. ​