Helpdesk / Tier 1 Tech Support
Posted 8 days ago
Worldwide
⭐
2-5 years experience
Please mention DailyRemote when applying
AI Summary
Act as the first point of contact for clients to gather information and resolve basic technical issues. Manage incoming calls and texts via Quo, utilizing Zoho Desk and Zoho Assist for documentation and remote support.
This is a remote position.
Helpdesk or tier 1 technical support services is the frontline, customer-facing tier of IT.
The first job of a Tier I specialist is to gather the customer's information and to determine the customer's issue by analyzing the symptoms and figuring out the underlying problem. At this level, you will be more reactive for quick basic fixes. Key skills are communication, customer service and basic triage.
The primary focus of this position will be answering calls and texts through our phone system Quo from clients who need either tech support and sending them through to our Art Gallery messaging system which the Executive Assistant will address. For tech support calls, there is a ticketing system through Zoho Desk for documentation and Zoho Assist to perform remote help.
If any issue is out of your purview, you will then escalate the task to IT Support.
Requirements
Requirements:
- Must have 1-3 year experience in tech support or in school/certification program
- Great customer service is a must
- Troubleshooting and resolving clients issues
- Generally interested in the tech field
- Willingness to learn Cybersecurity and Network administration best practices
- Contract hourly basis
- Remote position
Automatically Apply to the Best Remote Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.
