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AI Summary
Provide primary technical support to internal users by diagnosing and resolving issues related to system access, hardware, and software. Document and track all requests to ensure timely resolution and customer satisfaction according to service level agreements.
The Help Desk Analyst 1 provides primary support services to internal users by effectively troubleshooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Responds to telephone calls, email and team member requests for technical and applications support. Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction.
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