Heavy Equipment Field Service Technician

The Field Service Technician (FST) plays a critical role in our customers’ success. We’re looking for a skilled, independent technician who enjoys solving complex equipment problems, travelling to customer sites, and delivering excellent service. 

This role requires field service experience, daily travel, and technical knowledge of electrical, hydraulic, and mechanical equipment. The successful candidate will bring strong time management and customer service skills, attention to detail, and a systematic approach to managing multiple responsibilities.

Our Field Service Technicians support customers across North America by diagnosing, repairing, and maintaining mobile and stationary waste and recycling equipment. They also provide technical support by phone, onsite maintenance, and operational training. Our team values trust, collaboration, and continuous improvement, and our technicians strengthen customer relationships through exceptional service. 
This is a remote role based in the Northeast U.S.

Reports to: Field Service Manager
Supervisory responsibilities: None

Why Join the Viably Team?

• Work with industry-leading recycling and environmental equipment.
• Solve complex technical challenges in the field and see the direct impact of your work.
• Travel frequently throughout North America and support a wide range of customers and applications.
• Receive ongoing technical training, including opportunities to learn from global equipment manufacturers.
• Enjoy a high degree of autonomy while being supported by an experienced, passionate team.
• Competitive pay and comprehensive benefits (see below!)

What You’ll Do:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

• Troubleshoot, diagnose and repair electrical, hydraulic, and Machine Controls systems on various heavy equipment, shredding, screening, and composting machinery.
• Analyze and remedy various mechanical issues related to chassis, rotational components, and conveyors.
• Daily travel throughout the Northeast with occasional travel throughout North America, to customer sites to provide service, maintenance, training, and technical support. 
• Perform delivery, setup, and training for new machines at customer sites.
• Support customers remotely by phone and troubleshoot technical issues. 
• Conduct scheduled maintenance and equipment inspections. 
• Deliver, commission, set up new equipment at customer sites. Train operators on safe and effective use.
• Operate equipment during demonstrations, rentals, and customer events as required.
• Complete service reports, supporting documentation, photos, and time tracking accurately.
• Build strong customer relationships and provide exceptional service. 
• Follow all company safety requirements.

What We’re Looking for:

Required Certifications & Qualifications

• Ability to pass a pre-employment WorkSTEPS physical, background check, and drug screening.
• Valid driver's license with a clean driving record (MVR).
• Ability to obtain and maintain a DOT Medical Certification.

Technical Expertise

• Strong knowledge of 480V three-phase electrical systems, 24VDC control systems, hydraulics, and mechanical repair.
• Ability to read and interpret electrical and hydraulic schematics.
• Experience troubleshooting and resolving technical issues both remotely and on-site.
• Ability to safely operate a forklift.
• Experience with Acumatica ERP and ProntoForms software is an asset.
• Proficient with Microsoft Office (Outlook, Excel, Word), iOS devices, and other business software.

Problem Solving & Communication

• Gather and assess detailed technical information, identify the underlying issue, and implement an effective solution in high-pressure situations.
• Strong critical thinking and troubleshooting skills, with the ability to identify innovative solutions to complex technical challenges.
• Professionalism, confidence, and technical expertise when supporting customers and resolving issues.
• Strong verbal and written communication skills.

Work Style

• Self-motivated and solutions-focused, with a strong desire to help others and solve problems.
• Able to work independently with minimal supervision while taking ownership of decisions and outcomes.
• Highly organized with strong self-management skills and a proactive approach to work.

Experience Eligibility Requirements

• At least three years of heavy-equipment field service experience involving the maintenance or manufacture of agricultural, recycling, construction, or industrial machinery.
• Experience with industrial recycling equipment, both Stationary and Mobile (Grinders, Shredders, Screeners, and Sorting) is a plus.
• Prior experience with Equipment Manufacturers.
• Experience downloading and programming variable frequency drives (VFDs), programmable logic controllers (PLCs), and human-machine interfaces (HMIs).

Work Environment & Physical Requirements

• Work is primarily performed outdoors at customer sites that may be dusty, muddy, and noisy and may involve working near moving mechanical parts. A high level of safety awareness is required.
• The role is physically active and requires prolonged standing and walking, as well as frequent bending, kneeling, stooping, crouching, crawling, climbing, balancing, reaching, pushing, and pulling. It also requires significant finger dexterity.
• Requires working and driving outdoors in various climates/temperatures and the possibility of sitting for an extended period.
• Ability to lift 70 lbs.

Other duties
 This job description is not intended to include every activity, duty, or responsibility required for the role. Duties and responsibilities may change at any time, with or without notice.

 Benefits (we’ve got your back)

• 401(k) + matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Fuel card
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

At Viably, you’ll work alongside people passionate about uncovering and supporting North America’s most forward-thinking industrial waste and recycling solutions. We’re called Viably because that’s how we think. About everything. We’re driven to empower clients with new capabilities to evolve business and protect our planet.

Viably is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation (including transgender status), pregnancy and related medical conditions, gender identity, national origin, creed, marital status, family status, ancestry, age, disability, genetic information, veteran status, or any other applicant characteristics protected by applicable law. Qualified individuals with a disability who require an accommodation to perform the essential functions of the job or to participate in the job application or interview process should contact Human Resources at recruiting@thinkviably.com