Healthcare Virtual Assistant | Mandarin Bilingual (Remote)
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AI Summary
The role involves managing patient experiences through insurance verification, appointment scheduling, and handling inbound and outbound calls in Mandarin and English. Additionally, the assistant will manage electronic medical records and audit laboratory results to ensure clinic efficiency.
Overview:
Snapscale is looking for a Mandarin Bilingual Healthcare Virtual Assistant who can work remotely to join our team and play a key role in ensuring a seamless patient experience. If you have strong communication skills in Mandarin and English, attention to detail, and a passion for healthcare, we’d love to hear from you!
Key Responsibilities:
- Verify patient benefits and insurance coverage
- Reactivate past patients and maintain engagement
- Answer inbound calls and assist patients with inquiries in Mandarin and English
- Follow up on appointment confirmations and reminders
- Make outbound calls to leads and potential patients
- Schedule and reschedule patient appointments efficiently
- Process prescription refills in accordance with clinic policies
- Manage electronic medical records (EMR) accurately
- Audit laboratory results and follow up on missing or pending results
- Monitor and oversee the clinic’s virtual kiosks
Perks:
- Health Maintenance Organization (HMO)
- Competitive pay
- Government-mandated benefits
- 13th month pay
- Night differential pay
- Internet allowance
- Perfect attendance bonus
- Yearly salary increase
- Opportunities for career growth and development
Requirements
- Proficient in both written and spoken Mandarin and English
- BPO experience in a healthcare account is a must
- Experience working virtually for a Private Clinic/Hospital in the US is preferred
- Comfortable working with US-based clinics and physicians
- Experience handling EMR, EHR, insurance verification, patient confirmation process, and do inbound/outbound calling is a must
- Soft skills such as empathy are essential as you may be talking to people who have medical issues
- Organized and detail-oriented
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