Healthcare Customer Service Associate
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AI Summary
Work At Home Healthcare Customer Service Representative
Job Overview
As a Healthcare Customer Service Representative, you’ll support a well-known benefits company by handling inbound calls related to employee benefits enrollment. You’ll guide customers through the enrollment process, troubleshoot issues as they arise, and provide clarity during important healthcare decisions—making a direct impact on individuals, families, and loved ones who rely on your support.
Why You Should Join Us:
- $16/H
- Enjoy weekends off during the off-peak season! This role is scheduled Monday–Friday between 8:00 AM and 8:00 PM, with occasional Saturdays during peak season (Sep-Dec)
- Join a supportive community focused on engagement and recognition
- Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program
- Hands-on paid virtual classroom-style training, as well as ongoing job specific training
- EAP and wellness program
- Employee discounts and referral bonuses
- Internal Mobility (93% of our managers are promoted from within)
What We are Looking For:
- 6mths experience in a Healthcare setting
- Must legally be able to work in the US
- Must be at least 18 yrs of age
- Highschool diploma or equivalent
- The flexibility to work various shifts, including evenings and weekends
- Must pass a background check
Key Skills:
- Strong verbal and written communication skills
- Ability to multitask and navigate between screens efficiently while assisting customer
- Must be comfortable with technology
- Strong problem-Solving, Empathy, Adaptability and Reliability
- Document interactions, escalate issues with empathy to enhance customer experiences.
- Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals.
If you live within 50 miles of one of our on-site locations, you may be considered for an on-site opportunity based on business needs.
Home Setup Requirements:
- A hardwired connection with an internet Speed of 25.0 Mbps download speed and 10.0 Mbps upload speed
- A quiet, distraction-free space is essential; webcam video presence will be required during training and production
About Foundever
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
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