1. Participant navigation and access support
• Support participants where progression is affected by system, access, communication, service or environmental barriers.
• Help participants understand available local options and make informed choices about support routes.
• Facilitate warm introductions, supported self-referrals and practical preparation for service contact through community partnerships & local authority.
• Track whether contact, attendance and engagement occur and agree alternative routes where needed.
2. Local partnership development
• Build and maintain relationships with NHS, primary care, community health, local authority, social prescribing, VCSE, disability, skills and community partners.
• Maintain an accurate local service and community asset map, including eligibility, access routes, waiting times and accessibility options.
• Develop warm-referral arrangements and reciprocal communication routes with local partners.
• Attend local partnership forums and contribute to coordinated support around Confident Futures participants.
3. Adviser and coach support
• Provide factual advice to EAs and Health Confidence Coaches about local services, referral routes and access barriers.
• Contribute to Health Confidence Case Reviews where system barriers are delaying progress.
• Help identify alternatives where services are delayed, unavailable, unsuitable or declined.
• Support teams to understand local gaps, pathway changes and community opportunities.
4. Long-term condition, disability and accessibility navigation
• Use enhanced knowledge of long-term and fluctuating conditions, disability, neurodiversity and mental wellbeing barriers to understand functional and participation impacts.
• Identify environmental and accessibility barriers such as transport, digital exclusion, communication needs, appointment format, confidence and local provision gaps.
• Support reasonable adjustment conversations and practical access planning without providing clinical advice.
5. Safeguarding and escalation support
• Recognise, respond to and escalate safeguarding, crisis or urgent concerns in line with Maximus policy and local pathways.
• Maintain accurate documentation of concerns, information shared, actions taken and outcomes.
• Operate with Safeguarding Adults Level 3 training and access to role-specific safeguarding supervision.
• Liaise with the Safeguarding Lead and Clinical Governance Lead where concerns exceed role scope.
6. Continuous improvement and reporting
• Identify recurring access problems, referral gaps, waiting-list issues and local service capacity barriers.
• Monitor referral outcomes and support evidence for performance, participant experience and quarterly reporting.
• Feed local intelligence into continuous improvement, partnership development and solution design.
• Support quality assurance through accurate, timely and auditable records.
Key Internal Stakeholders & Relationships
- Work & Health Coach
- Health Confidence Coach
- Operations Manager
- Clinical Assurance Lead
Key External Stakeholders & Relationships
- Local health providers
- local authorities
- VCSE and community providers
- NHS, primary care
- Social prescribers
— Sarah J.
·
Marketing Manager
★★★★★
Verified
