Head of Service – Poland

Overview

Introduction to Role: Provide leadership for best-in-class service organization with focus on operational excellence, customer experience, revenue, and GM increases.

About Us:

CO2OLTEC Commercial Refrigeration, a global leader in high-technology heating, air-conditioning, and refrigeration solutions, is dedicated to providing sustainable and innovative solutions. With a strong commitment to environmental stewardship, we aim to improve the quality of life worldwide. Join our team and be a part of our mission to create comfortable and efficient environments.

Responsibilities

Responsibilities:

• Owning and managing local Service P&L - full responsibility for revenue and costs
• Analyse P&L on a monthly base and take immediate actions if required - aligned with Service Operations Lead
• Leadership of Local Service Organization
• Communicate results and central expectations regularly to local Service Team
• Analyse operational KPI's on monthly base and take imitate actions if needed - discussed in monthly review
• Managing Customer Relationship
• Managing Subcontractors (pricing, SLA’s, capacity, qualification and EHS)
• Implement and follow Commercial and Operational Principles
• Analyse Key Account Data (sales and margin per customer/contract) and take corrective actions if required
• Re-adjust pricing of local contracts/labour-rates according to inflation/cost increases
• Developing Service Business
• Attract, hire, train and develop field technicians - with the support of HR, service specialists and CO2OLacademy
• Revisit standard processes (Certification L1 - L3) to ensure their efficiency and adjust them if required
• Execute central initiatives and follow CCR strategy
• Participate on central organized reviews/calls - be prepared and propose corrective actions if required
• Claim and Dispute management

Qualifications

Functional Experience

• Fully understand the P&L structure (from revenue to costs and absorption)
• Know how to influence the P&L with operational KPI's with specific actions
• Deep knowledge about all Service KPIs, understand how they interconnect and how to influence them
• Understand all Service standard processes
• Business Judgement - understanding the market situation, customer segment, sales potential, and competition
• Understand customer needs and provide expected services - aligned with financial targets
• Deliver positive results in the agreed timeframe

People, Organization

• Drive change by leading with example, demanding results and create a winning culture
• Pro-actively take actions to improve local performance and share best-practices
• Expert in teamwork - creating a productive, positive, and inspiring environment

Skills, Abilities

• Strong communication and leadership skills
• Time Management – any activity must be performed in respect of the given timeframe - persistent, focused on targets/results, flexible, working independently and in teams
• Customer and service orientated - as well as a high degree of initiative and resilience
• English language - advanced

Qualifications

• Technical Education – general management - leadership

What We Offer:

• Competitive Salary: Attractive compensation package commensurate with experience;
• Work Environment: Dynamic and inclusive work culture with a focus on innovation and collaboration;
• Professional Growth: Opportunities for continuous learning and career advancement within a global company;
• Benefits: Comprehensive benefits package.

Join CO2OLTEC Commercial Refrigeration and be a part of our mission to create innovative solutions that improve lives and contribute to a sustainable future.

CO2OLTEC Commercial Refrigeration is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.