Head of Psychological Services

Head of Psychological Services

Reports to: Chief Psychologist

Salary: £60,000-70,000, depending on experience

Working hours: Full time, Monday to Friday 9.00am to 5.30pm

Purpose of the Role

Provide leadership and operational oversight to ensure delivery of high-quality neurodiversity services. We are looking for an experienced psychologist with a strong track record in leading psychological services and supporting practitioner teams, bringing both clinical credibility and operational leadership to the role.

The Head of Psychological Services will:

• lead and supervise the team to ensure the consistent delivery of high-quality neurodiversity services including workplace assessments, coaching and screenings
• implement effective team leadership and robust supervision practices, whilst engaging stakeholders and upholding a commitment to service excellence
• ensure efficient working practices and utilisation of the team to agreed targets to support effective delivery of the services to clients
• drive continuous improvement and foster a collaborative environment that supports both clients and colleagues
• support the development of individual team members, with appropriate plans in place for professional and career development.

Key Objectives and Measures of Success

• Delivery of high-quality psychological services: Support team to achieve and maintain consistently high ratings on measures of client satisfaction. Ensure client reports and documentation meet internal quality assurance standards aligned with best practice.
• Lead and support team effectively: Provide regular supervision and management to team, creating opportunities for ongoing professional development, supporting the consistent delivery of high-quality services.
• Professional development oversight: Supervise and support staff to regularly participate in training, workshops, or professional development activities, ensuring that newly acquired skills and knowledge are effectively integrated into service delivery.
• Operational effectiveness: Work with the scheduling, administration and other functions to optimise work distribution to ensure a fast, efficient service, with team utilisation meeting agreed targets.
• Team performance management: Lead the team to achieve or surpass agreed targets for service delivery, innovation, and continuous improvement, as outlined in operational plans, monitoring progress and providing guidance as needed.
• Uphold highest standards in reporting and documentation: Supervise and manage staff to guarantee that all client records and reports meet data accuracy and documentation requirements. Monitor and uphold adherence to reporting standards across the team, thereby supporting the integrity and quality of service provision.

Key Responsibilities

1. Development of services, quality and maintaining standards of delivery

• Advocate for solutions and service improvements that reflect customer experiences and deliver meaningful support throughout the assessment and coaching journey.
• Drive innovation and continuous improvement in service models and delivery and encourage cross-Team engagement for excellence in service delivery and support.
• Actively represent customer needs and priorities to the business and senior leaders, ensuring that all requirements for client facing assessments and development activities are clearly communicated and considered in strategic decision-making.
• Maintain rigorous standards in reporting and documentation.

2. Management

• Be responsible for performance management, supervision, and day-to-day oversight of delivery team.
• Role-model behaviours as a senior manager in the organisation.
• Contribute effectively to the achievement of the company’s goals.
• Motivate, equip, and support team members to achieve excellence.
• Promote a culture of excellence, neuroinclusion, and professional growth.

3. Service delivery

• Work jointly with other teams, including scheduling, administration, technology to deliver and improve an effective end-to-end customer journey.
• Take part in service delivery to maintain your skills and ensure ongoing evaluation of the current service provided.

4. Professional development and thought leadership

• Take personal responsibility for professional growth, actively pursuing training and education, with a focus on neurodiversity and inclusion in the workplace and supporting that of the team.
• Engage where relevant in industry networks, conferences, and forums dedicated to service innovation and neuroinclusion, acting as a proactive advocate for inclusion and neurodiversity in your field.

Qualifications and Applied Knowledge

• Professional qualifications and accreditation in psychology: Including BPS membership, Registered Psychologist, accredited with HCPC
• Strong knowledge of neurodiversity: Demonstrable ability to apply neuroinclusive practices in the workplace, to identify barriers, recommend adjustments, and advocate for neurodivergent strengths
• Service leadership: Experience in leading teams and providing leadership in psychological services
• Psychological assessment and intervention: Proficiency in psychological assessment and intervention techniques
• Consultation and support: Ability to provide consultation and support to other professionals and staff
• Leadership and management: Experience in overseeing workloads, risk assessment, and individual/ group psychology programs

How to Apply

To apply for this role, please attach your CV and a one-page cover letter to explain why you are suitable for this role. In addition, please let us know what attracts you to the role and your key values.

Closing date for receipt of applications: Friday 5th June 2026 5.00pm

Interviews: Two-stage selection process with first interviews to take place via video conferencing towards the end of June

Equal Opportunities and Adjustments

We welcome all types of differences at Lexxic. The more diverse our team, the more insightful, imaginative, and inspirational our culture will be. It's important to us that our recruitment process helps you feel like you can truly be your authentic self. We have a wide range of adjustments that we can offer at any stage of this process, so please do get in touch with us and tell us your story - we would be delighted to help.

Lexxic is an equal opportunities employer.

To learn more about Lexxic, please visit www.lexxic.com.

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In applying to Lexxic, you will be supplying us with your personal data contained within your CV and cover letter.  This could include your name, address, email, previous work details etc.  Please refer to our Recruitment Privacy Notice for details of how we protect and respect your privacy during the recruitment process.