HCM Implementation Specialist

About GTM

At GTM, we help businesses simplify payroll, human resources, benefits, and workforce management through innovative technology and exceptional client service. As a trusted partner to our clients, we're committed to delivering personalized support and helping our clients get the most from their HCM investment.

We're looking for a detail-oriented HCM Implementation Specialist to join our growing team. If you enjoy managing projects, solving technical challenges, working directly with clients, and configuring HCM technology that makes a real impact, we'd love to hear from you.

Position Summary

The HCM Implementation Specialist is responsible for leading new client implementations onto GTM's isolved Human Capital Management (HCM) platform. This role manages the implementation process from project kickoff through go-live and stabilization, ensuring a seamless transition across payroll and related HCM modules.

You'll work closely with clients to understand their payroll and HR processes, configure system solutions, provide training, troubleshoot technical issues, and serve as a trusted implementation consultant throughout the onboarding experience.

This position offers an excellent opportunity for someone who enjoys combining technical configuration, project management, customer service, and problem-solving in a collaborative environment.

Location: We are seeking an onsite team member in the Albany, NY area whenever possible. For exceptional candidates, we are open to remote employment for individuals residing in AZ, FL, GA, ID, IL, MA, MD, MN, MO, NC, OH, PA, SC, TX, VA, WY or other locations within New York State (outside of New York City).

What You'll Do

• Manage multiple client implementation projects from kickoff through successful go-live.
• Develop implementation timelines, monitor milestones, and provide regular project status updates.
• Lead discovery meetings to understand client payroll, HR, onboarding, benefits, timekeeping, and general ledger processes.
• Configure client environments within the isolved platform based on business requirements.
• Load and validate payroll, employee, tax, deduction, benefit, timekeeping, and general ledger data.
• Configure and test Payroll, Electronic Onboarding, Time & Labor Management, Benefits Administration, Employee Self Service, and General Ledger functionality.
• Validate earnings, deductions, accruals, eligibility rules, schedules, templates, reports, and exports.
• Deliver client training through individual and group sessions.
• Troubleshoot implementation issues and resolve data or configuration discrepancies.
• Research technical issues using system documentation, knowledge bases, and release notes.
• Provide post-go-live stabilization and ongoing implementation support.
• Partner with internal teams to ensure successful client transitions and exceptional customer experiences.
• Identify opportunities to enhance client utilization of additional HCM modules and functionality.

What You'll Bring

Required Qualifications

• Associate degree in Business, Information Technology, or a related field.
• 2-3 years of HCM implementation experience.
• 1-2+ years of experience working with the isolved platform.
• Experience implementing payroll and related HCM modules.
• Strong project management and organizational skills.
• Excellent customer service and communication skills.
• Strong analytical and troubleshooting abilities.
• Ability to manage multiple priorities and deadlines simultaneously.

Preferred Qualifications

• Human Resources and payroll experience.
• Experience implementing:
  • Payroll
  • Electronic Onboarding
  • Time & Labor Management
  • Benefits Administration
  • Employee Self Service
  • General Ledger integration
• Experience with ACA, COBRA, benefits eligibility, and payroll compliance.
• Advanced Microsoft Excel skills including formulas, lookups, data validation, and reconciliation.

What Makes You Successful

We're looking for someone who:

• Has prior experience working with the isolved HCM platform
• Thrives in a client-facing environment
• Enjoys solving technical challenges
• Has exceptional attention to detail and accuracy
• Can balance multiple implementation projects simultaneously
• Works collaboratively across departments
• Communicates clearly with both technical and non-technical users
• Takes ownership and follows projects through to successful completion

Why Join GTM?

At GTM, you'll become part of a collaborative, client-focused organization where your work directly impacts the success of our clients. We foster a supportive team environment that encourages professional growth, continuous learning, and innovation.