Hardware Field Service Engineer – Central Region, Algeria

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Siemens Healthineers Oncology Services Algeria is looking for a skilled and collaborative Field Service Engineer to join our inclusive team in the Central Region, Algeria

The Field Service Representative (FSR) is the primary contact for Siemens Healthineers Oncology services Medical Systems customer service and repair needs ensuring that our customers’ equipment operates efficiently at all times. The Hardware FSR is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated Siemens Healthineers Oncology services Medical Systems equipment according to instructions and company guidelines. Each FSR operates in a designated field service territory and represents Siemens Healthineers Oncology services. This requires a high level of professional communication with their team, customers, management, sales and other technical support.

Your role:

• Troubleshoot, diagnose and repair all designated Siemens Healthineers Oncology services Medical Systems equipment within an assigned service territory, including preventative maintenance, installations and upgrades per Siemens Healthineers Oncology services Medical Systems guidelines.
• Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
• Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
• Examine difficult customer issues, diagnose and resolve the issues and meet established FSR levels.
• Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to Siemens Healthineers Oncology services Medical Systems procedures.
• Develop and maintain strong customer relationships through the use of strong written, verbal, and interpersonal communication skills.

More info on products and linear accelerators can be found on http://varian.com/oncology

Your expertise:

• Bachelor’s degree in biomedical engineering, Electronics Engineering, or a related field.
• 3-5 years of field service experience in a similar technical role.
• Strong troubleshooting, analytical, and technical skills, including experience with electronic/electro-mechanical test equipment and PC-based systems.
• Knowledge of computer hardware, networking, debugging, and basic imaging/accelerator systems.
• Fluent in English, French, and Arabic (written and spoken).
• Customer-focused with excellent communication, organizational, and time management skills.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Ability to perform preventive maintenance, diagnose customer issues, and effectively manage technical escalations.
• Passion for delivering reliable healthcare technology solutions and maximizing system performance and uptime.
• Completed mandatory military service obligations or holds a valid military service exemption certificate.
• Possesses a valid driver's license and is willing to travel extensively within the assigned region.

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Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

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