GSD RO Customer Care Agent Home

At Allianz, we're not just about insurance – we're about making an impact. As a global leader in insurance and financial services, we help people and businesses grow while offering a fun, supportive environment where everyone thrives. If you're passionate about providing exceptional service and want to grow your career, come join us!

What You'll Be Doing:

• Customer Support: Handle both back-office and front-office support, helping our customers get the answers they need.
• Claims Processing: Review and process travel claims quickly and accurately, following company guidelines.
• Follow-ups: Investigate claims and ensure timely follow-up for a top-notch customer experience.
• Meet Targets: Hit personal and team productivity and quality goals every month.
• Teamwork: Work closely with internal teams to solve issues and provide solutions.
• Additional Tasks: Assist with other duties as needed.

What We’re Looking For:

• Fluent in German (C1) and English (min. B2).
• Experience: 1-2 years in a similar role is a plus.
• Problem-Solver: You know how to find solutions and tackle challenges head-on.
• AI and Machine Learning  Utilized for predictive analytics and fraud detection.​
• Artificial Intelligence (AI)  General AI applications in customer service and claims processing.​
• Business Intelligence  Important for decision-making and strategic planning.
• Quick Thinker: You can handle a high volume of work and meet deadlines.
• Independent Worker: Able to manage your tasks with little supervision and deliver results.
• Tech-Savvy: Comfortable using Microsoft Office (Outlook, Excel, Word, PowerPoint, Acces.

Why You’ll Love It Here:

• Health & Well-being:
• Private medical services for peace of mind.
• Performance-based bonuses every month.
• Extra gifts and holiday budgets through our Benefit Platform.
• Additional vacation days as you grow with us.
• Corporate seminars to boost your skills

Career Growth:

• Opportunities for local and international career moves.
• Join one of 4 Volunteering Teams and give back to the community.
• Access to LinkedIn Learning and Bookster for endless learning.

Attractive Compensation:

• Competitive salary + performance bonuses.