Group Air Advisor

This position is best filled by someone who is a self-starter, who pays attention to detail while being innovative and maintaining a positive attitude with a high level of adaptability. Project management skills are key.

Will need to be extremely task oriented, meeting daily deadlines, a high sense of prioritization skills, and the ability to think outside the box.

Books domestic and international group air reservations in support of various group movements.   Works closely with event planners and sponsors on providing air services.  Provides superior customer service through the maintenance and communication of travel related information.  Accountable for meeting contractual obligations with airlines on a program-by-program basis, monitoring block space deadlines, ticketing codes, and other requirements.

A positive environment of teamwork is an integral part of our success. Working cohesively is necessary in providing the excellence we have built our reputation on. Internal customer service is as important to our success as external customer service. We count on every member of our team to promote a positive workplace for each other.  All AFS team members are an integral part of the team, assisting co-workers and clients with extraordinary customer service.  AFS also require flexible work hours as business needs dictate.

8A-5P CST

• Manages all office routines as directed by management while keeping management appraised of any registration back-log or impending service issue
• Processing of air travel requests, e-mails, according to agreed service standards.  Work closely with client registration systems and developing a key sense to the operation
• Returns all calls and messages according to AFS service standards, keeping customers informed of developments and changes in a timely manner.
• Processes air travel request forms, e‐mails, according to agreed service standards.
• Gains ticketing & budget approvals according to program guidelines.
• Performs ticketing and exchange processes accurately, and with appropriate accounting data
• Works and maintains queues daily.
• Responsible for finalizing refunds and closing programs in a timely manner.
• Participates on operational conference calls and prepares inclusive Program Guidelines to share with the team.
• Ensures optimum customer service through effective use of phone systems and positive telephone service techniques.
• Meet and exceed customer expectations by managing customer service to agreed upon levels related to telephone, quality, and productivity and by providing value added solutions and recommendations.
• Maintains knowledge of preferred vendor programs and applies knowledge to exploit company-vendor relationships.
• Knows and properly uses airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.
• Complies with flexible work hours as business needs dictate.
• Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.
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This job does not have direct reports but may perform supervisory responsibilities in mentoring new or less experienced Travel Advisors.

• Embrace CTM’s core values of Connect, Evolve and Deliver.
• Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure – is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ability to read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

• Minimum of ten (10) years corporate travel experience
• Meeting/incentive/event experience is a plus
• Knowledge of word processing, spreadsheets, presentation, and email software, Microsoft Office applications preferred
• Knowledge of Sabre reservation system
• Experience with the Amadeus GDS is strongly preferred 

• Thorough knowledge of travel agency operations
• Ability to work nights and weekends as needed
• Effective organizational and time management skills and follow-through on goals, plans, and projects
• Exhibits excellent problem-solving skills
• Ability to demonstrate adaptability and flexibility
• Demonstrates personal and organizational integrity
• Ability to work independently exercising discretion and judgment.
• Good written and oral communications skills including public speaking and presentations, the position performs at an expert level while providing ‘white glove’ VIP executive services

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce.  All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at na.careers@travelctm.com.com. We will make every effort to respond to your request for assistance as soon as possible.  Please provide a preferred contact method for response via email or phone.

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

Click here to view EEO and Other Legal Notices. 

BENEFITS PROGRAM

We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.   

♥ Company Paid Basic Life & AD&D Insurance 

⏳ Company Paid Short-Term Disability 

⌛Voluntary Long-Term Disability Insurance 

🏅 Robust Wellness Program with incentives available to save money on your medical insurance premiums. 

⛑ Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage 

🩺Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan. 

💲 Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan. 

💰 Flexible Spending Accounts 

🐣 Dependent Care Savings Account. 

🦷 Dental Insurance Plan 

👓 Vision Insurance Plan 

🎊 9 Company Paid Holidays including the day after Thanksgiving. 

📅 Generous paid time off programs for vacation and sick days 

🤝 Employee Assistance Plan with access to Talk Space Therapy 

👨‍👩‍👧‍👦 Family Medical Leave 

👶 Paid Parental Leave (4 weeks) 

🤱 Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time. 

💕 Bereavement Leave 

💵 401(k) Retirement Plan with a generous match per pay period  

🎓 Student Loan Payment Match 

#LI-MD1

Compensation for this position is determined based on a variety of factors, including the responsibilities and requirements of the role, relevant skills, experience and qualifications, internal equity, market data and business needs.

For positions that are funded through a specific client engagement or other designated funding source, compensation may be reviewed if the employee subsequently transfers to a different role within the company.