Government Programs Business Coordinator

Job Description:

Summary:

The Business Coordinator supports the Government Programs (GP) line of business, organization, strategy, goals, and objectives to achieve required line of business (LOB) performance. This includes

our SafetyNet (Medicaid, Child Health Plus-CHP), Essential Plan (EP) and HARP, along with Medicare, DUALS and Individual Market products. This position is engaged in all facets of the GP business and organization to support effective and efficient performance across the entire organization to deliver on goals and objectives. The GP Business Coordinator may often provide administrative support to the Government Programs leadership and full team as needed.

Essential Accountabilities:

• Works directly with the Government Programs leadership regarding assigned GP business endeavors. Leads and coordinates special projects or tasks for leadership as necessary. Supports leadership in educating employees on company and business policies, practices, and procedures.
• Assists the GP leadership team as needed and as required with the scheduling, calendaring, establishment of meetings and appointments, preparation of correspondence, proofs and edits of Government Programs business-related information, and all other business-related activities.
• Administers new employee orientation and other GP initiatives, projects, and programs to advance the GP organization, roadmap and objectives.
• Leads new employee onboarding, training, and integration to the Government Programs team and business.
• Assists with internal and external GP business related inquiries or requests. Acts as a liaison for Government Programs team with all internal teams and external BCBS association workgroups, regulatory agencies and external suppliers.
• Government Programs business lead working with matrix teams to coordinate following key functions: Employee Engagement, Change Management, Retail/Resource Site administration, Contingent Workforce (CWO), Enterprise RIM (Records Information Management), AD&T and Security, Communication and Training, Member Engagement and Satisfaction, Business unit purchasing, travel and budgeting
• Ensures effective utilization of plans related to GP programs and services. This includes the coordination and effective use of plans and programs that support all key LOB forums (membership, finance, affordability, leadership team, etc.), Government Programs employee engagement and communications, internal cross organization administration/compliance functions, external BCBS Association, Regulatory and Policy functions, and member engagement and satisfaction activities.
• Works independently and makes autonomous decisions while adhering to corporate guidelines and policies.
• Remains knowledgeable of business unit and/or corporate policies.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.

Minimum Qualifications:

• Six or more years of experience in customer service, marketing, financial analysis, or other relevant area or Bachelor’s degree in related field.
• Five years of demonstrated experience in project coordination and a corporate business support environment, including administrative support at a senior level.
• Demonstrated understanding of corporate office principles, practices, and procedures. Excellent administrative skills, sound judgement, and analytical skills.
• Experience managing programs, projects, and operational tasks working with cross functional teams.
• Experience managing administrative budgets and financials.
• Well-developed verbal, listening, and written communications skills. Considerable attention to detail.
• Ability to work independently with some decision-making authority or as part of a team. Independently motivated, with the ability to take on tasks and duties without immediate direction.
• Ability to work with a variety of personalities in a confident and diplomatic manner including peers, leadership, Board of Directors, executives, and staff.
• Ability to maintain composure under pressure and handle confidential information with discretion. Ability to function well in a high-paced and at times stressful environment.
• Exceptional interpersonal and customer service skills.
• Superior time management skills with a proven ability to meet deadlines.
• Demonstrated proficiency with current Microsoft Office software products and other technologies.

Physical Requirements:

• Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three or more hours at a time.
• Ability to lift, carry, push, or pull 15 pounds or less.
• Ability to travel across the Health Plan service region for meetings and/or trainings as needed.

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In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Compensation Range(s):

Minimum: $29.60/hr - Maximum: $47.32/hr

The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. 

Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.