Global Head, Shared Services

Global Head of Shared Services

Reports to: Chief Executive Officer

Position Summary

The Global Head of Shared Services is a senior executive responsible for leading and transforming Conduent’s global shared services organization, including Procurement and regional country leadership across the Philippines, India, EMEA, and Latin America.

Reporting directly to the CEO, this role is critical to advancing Conduent’s strategy by driving operational excellence, scalability, and margin improvement across a global delivery footprint. The leader will architect and execute a modern, globally integrated shared services model that enhances efficiency, strengthens governance, and supports Conduent’s mission to deliver mission-critical services and outcomes for clients at scale. 

This executive will serve as a key member of the leadership team, partnering across Finance, HR, Technology, Legal, and business units to optimize global operations, accelerate transformation, and elevate service delivery performance.

Key Responsibilities

Enterprise Strategy & Leadership

• Define and execute a global shared services and operating model strategy aligned with Conduent’s transformation agenda
• Serve as a trusted advisor to the CEO and executive leadership on global delivery, cost optimization, and organizational effectiveness
• Lead the evolution toward a Global Business Services (GBS) model that drives scale, standardization, and value creation

Global Shared Services Delivery

• Oversee end-to-end shared services operations across Procurement and country-led delivery organizations
• Drive standardization, centralization, and optimization of processes across regions
• Establish and monitor performance through KPIs, SLAs, and global governance frameworks

Procurement Oversight

• Provide executive leadership to Global Sourcing & Procurement, ensuring alignment to enterprise financial and operational goals
• Drive value through strategic sourcing, supplier management, cost efficiency, and risk mitigation 
• Ensure strong governance, policy adherence, and disciplined spend management across the enterprise 

Regional & Country Leadership

• Lead senior country leaders across Philippines, India, EMEA, and Latin America
• Ensure alignment of regional operations with global strategy, standards, and performance expectations
• Balance global consistency with local market, regulatory, and client delivery requirements
• Drive accountability for operational performance, service quality, and financial outcomes across all regions

Operational Excellence & Transformation

• Lead large-scale transformation initiatives including process reengineering, automation, and digital enablement
• Expand use of data, analytics, and shared platforms to improve decision-making and operational visibility
• Champion Lean/Six Sigma and continuous improvement disciplines to drive efficiency and quality

Governance, Risk & Compliance

• Establish robust governance frameworks across shared services and procurement
• Ensure compliance with corporate policies, regulatory requirements, and internal controls 
• Oversee enterprise risk management related to supply chain, service delivery, and global operations

Financial Leadership

• Deliver significant cost savings, productivity gains, and enterprise value creation
• Partner with Finance on budgeting, forecasting, and performance management
• Manage large-scale global operations with clear accountability for financial performance

Leadership & Culture

• Build and lead a high-performing global leadership team, including country heads and functional leaders
• Foster a culture of accountability, innovation, and client-centricity consistent with Conduent values
• Develop succession pipelines and strengthen leadership capability across global operations

Qualifications

• Bachelor’s degree required; MBA or advanced degree preferred
• 15+ years of progressive leadership in shared services, global operations, procurement, or BPO environments
• Proven experience leading multi-region, large-scale global organizations 
• Demonstrated success building or transforming global business services/shared services models
• Deep expertise in procurement, operations, and global delivery models
• Strong financial acumen with a track record of driving margin improvement and cost optimization
• Executive presence with the ability to influence at CEO, Board, and senior leadership levels

Success Measures

• Enterprise-wide cost efficiency and margin expansion
• Increased standardization and scalability across global operations
• Improved service delivery performance and client outcomes
• Successful transformation to a digitally enabled, integrated GBS model
• Strength and depth of global leadership bench

Working for You:

We offer perks and rewards designed to support you:

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
• Retirement Savings: Robust programs to help you secure your financial future.
• Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: Paths for advancement within a global organization.
• Paid Training: Learn while you earn with award-winning learning platforms.
• Paid Time Off: Competitive PTO packages to help you recharge.
• Great Work Environment: Join an award-winning culture that values diversity and inclusion.

Join Us:

At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you’ll find opportunities to:

• Bring your authentic self to work every day.
• Grow and thrive both personally and professionally.
• Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.

With over 50,000 associates in 24 countries, you’ll be part of a global team that’s shaping the future — for the company and for yourself.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $300,000 - $400,000 plus incentive compensation. 

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.