Global Director, Facility & Engineering Support

Job Title

Job Description Summary

Job Description

Global Director, Facility & Engineering Support

Global Occupier Services

London

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 53,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world.

Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $9.5 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.

The Global Director, Facility & Engineering Support will lead and drive the delivery of our technical services program, including critical environments, building engineering, asset planning, maintenance and repair, CMMS, and energy management across a dispersed global portfolio for a client who is a market leader in the technology industry.

This role will be responsible for the global engineering & operations program, developing a thorough understanding of client’s business strategies and aligning the account team to support those objectives.

We are seeking a forward-thinking Global Director, Facility & Engineering Support to lead the strategy, execution, and continuous improvement of our technical and operational functions.

This role is responsible for driving program development, innovation, optimizing performance, and ensuring operational excellence across complex, critical environments. The ideal candidate combines strong engineering acumen with exceptional leadership skills to deliver scalable solutions, streamline processes, and guide high‑performing teams in achieving organizational goals.

Essential Responsibilities:

• Establish the vision and strategy of the account’s Engineering & Operations service line and ensure the client receives exceptional service

• Create community of practice of technical resource leaders across the account to drive consistency, training, and auditability to service delivery

• Ensure a high level of client satisfaction, establishing and managing the service delivery and vendor teams, delivering key initiatives and well as ensuring consistency in processes, reporting and operational delivery

• Updates senior management on issues or risks related to the engineering & operation program and presents solutions

• Identify opportunities for delivery, service quality, innovation and process improvement on an on-going basis

• Manage and enhance a sustainable performance measurement for internal benchmarking and identify industry data to leverage for external benchmarking

• Develop and maintain relationships with internal leadership driving the operational and strategic goals of both the client & associated stakeholders

• Consult with customers on changing industry trends/projections/budget planning/etc.

• Actively manage and mentor future leadership and management of the engineering and operations organization.  Work to identify top talent and focus on the development and retention of these key players.

• Work with teams to design reporting products to meet the client’s unique requirements

• Implement standard processes and best practices that maximize efficiencies

• Manage the client's assets in the most profitable and/or cost-effective manner and consistent with the management contract and account plan for each property

• Develop and maintain technical proficiency, industry knowledge and communication skills to provide timely information on all property-specific issues as well as keeping the client informed of important developments and trends in the property and facility management industry

• Promote and adhere to all established policies and procedures related to standard assignment deliverables, business conduct and integrity while ensuring on-going quality management of all C&W’s Engineering & Operations Program offering

• Travel at ~15-20%, primarily to Austin, TX office location

Key Competencies:

• Excellent computer skills

• Leadership, managerial, teamwork, prioritization and interpersonal skills

• Must possess excellent communication skills including the ability to convey complex technical information in a manner that non-technical individuals can comprehend

Important Experience:

• BA/BS degree required, Advanced degree strongly preferred

• 15+ years in Facilities Engineering or technical services management, including outsourced facility management and mobile engineering

• Demonstrated experience building global programs; Six Sigma Green Belt Certification, Black Belt Preferred

• PE license preferred

• Technology: Expertise with asset management/CMMS platforms, highly proficient with MS Office Suite, including ability to perform Internet based research

• Experience with high-level, complex Facility and Engineering operations including asset management, maintenance best practices, safety,

• Excellent oral and written communication and presentation skills required

• Strong competency in strategic planning, execution and business acumen

• Competency in Resource Allocation and Implementation

• Accomplished relationship management and interpersonal skills

• Excellent organizational abilities required

• Team strategic development and leadership experience

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.