German Speaking Player Support Specialist for Riot Games Account - Work In Sofia

German Speaking Player Support Specialist for Riot Games Account

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in sourcing multilingual professionals for elite roles, ensuring excellence in every placement within the rapidly evolving European corporate landscape.

Job Overview

We are currently scouting for a passionate professional to fill the German Speaking Player Support Specialist for Riot Games Account position in Bulgaria. This unique opportunity allows you to immerse yourself in the high-energy world of Gaming & Esports, providing world-class assistance to players of globally recognized titles while enjoying a vibrant career move to Sofia.

Key Responsibilities

• Provide high-quality technical and account support to the German-speaking Gaming & Esports community for Riot Games.
• Ensure an exceptional player experience by resolving inquiries with precision, empathy, and speed.
• Maintain deep knowledge of game mechanics and internal support tools to provide expert-level guidance.
• Engage with the Gaming & Esports community to foster loyalty and positive sentiment toward the brand.
• Collaborate with cross-functional teams to identify and report trending issues within the player base.
• Adhere to strict data privacy and security protocols while handling sensitive player information.
• Contribute to the ongoing development of internal support knowledge bases and best practice documentation.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory for employment in Bulgaria).
• A genuine passion for the Gaming & Esports industry and familiarity with the Riot Games ecosystem.
• Strong problem-solving skills and the ability to navigate complex technical issues under pressure.
• Excellent communication skills and a customer-centric mindset tailored to the digital entertainment sector.
• Ability to thrive in an on-site, team-oriented office environment in Sofia.

Benefits

What We Offer

• Competitive Monthly Salary reflecting your expertise in the Gaming & Esports sector.
• Fully Paid Training to ensure you are fully prepared for your success in one of the best German-speaking jobs available today.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, airport transfer, and hotel accommodation) for your smooth transition to Bulgaria.
• Attractive Monthly Performance Bonus based on your individual and team metrics.
• A one-time €1,500 Signing Bonus for all new hires.
• Professional growth opportunities within a major international hub for Gaming & Esports operations.

Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers a unique blend of historical charm and modern urban living. As one of the most exciting hubs for German-speaking jobs in Europe, Sofia provides a vibrant social scene, Mediterranean-influenced weather, and a cost of living that allows for a fantastic quality of life. Bulgaria is truly an up-and-coming destination for professionals seeking to balance a high-impact career with an enriching cultural experience.

Beyond the professional benefits, living in Bulgaria means enjoying breathtaking mountain views, a world-class culinary scene, and an incredibly welcoming local community. When you secure a German Speaking Player Support Specialist for Riot Games Account position in Bulgaria, you are not just getting a job; you are embracing a life-changing international experience with the full support of Mercier Consultancy Group to ensure your move is seamless.

How to Apply

Are you ready to level up your career? If you are a German-speaking professional with a passion for gaming, we want to hear from you. Click the "Apply Now" button to submit your application and take the next step toward your new life. We look forward to facilitating your journey with Mercier Consultancy Group.