General Manager/Product Manager

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity for a General Manager/Product Manager.  This is a remote position.

The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time. 

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!  

Primary Responsibilities and Essential Functions of the Position:

Product Strategy & Market Awareness

• Own the product strategy, roadmap, portfolio positioning, and feature prioritization for the dental scanner program.
• Maintain deep awareness of competitive and technology developments in digital scanners and dental CAD/CAM ecosystems.
• Partner with IT and Product Innovation teams to evaluate emerging scanner technologies and integrate technical insights into product planning. 

Cross-Functional Leadership & Collaboration

• Lead a cross-functional team across product, engineering, customer support, procurement and operations to bring new scanners to market.
• Work closely with Sales—not as a manager of Sales—to align on adoption goals, product positioning, customer feedback, and field execution.
• Partner with the Education/Training team to build robust training pathways that accelerate dentist scanner onboarding and long-term usage. 

Customer Adoption & Experience

• Ensure rapid and successful deployment and adoption of digital scanners by dentists through well-planned onboarding, support, and user education programs.
• Work with marketing and education teams to develop learning modules, clinical workflows, tutorials, and best practices.
• Conduct voice-of-customer activities, site visits, and pilot programs to refine the product and improve user satisfaction. 

Program Management & Execution

• Manage the full lifecycle of the scanner program from concept through launch, including hardware, software, and integration components.
• Oversee timelines, budgets, vendor relationships, and cross-functional execution.
• Ensure high quality, regulatory compliance (where applicable), and readiness for scalable rollout.
• Enforce stringent discipline in customer selection to maximize the opportunity while minimizing risks.

Business Ownership

• Support go-to-market planning, positioning, value proposition development, competitive messaging, and pricing recommendations.
• Track product performance, usage metrics, and customer feedback to inform ongoing product improvements.
• Represent the program to executive leadership with clear reporting on progress, risks, and growth opportunities. 

Skills and Abilities Required: 

Industry & Technical Background

• 5–10+ years of product management, program management, or related leadership experience in:
  • Dental technology, digital dentistry, or dental CAD/CAM
  • 3D scanning (structured light, laser, imaging devices)
  • Medical device hardware and software development
• Understanding of dental workflows, digital impressions, lab manufacturing, or scanning technologies strongly preferred. 

Leadership & Execution

• Proven ability to lead cross-functional teams (engineering, IT, education/training, marketing, operations).
• Experience launching hardware + software products, ideally with customer training components.
• Demonstrated ability to build programs from the ground up and drive adoption in clinical or professional environments. 

Business & Collaboration Skills

• Strong communicator who builds alignment with Sales and Operations teams.
• Experience developing product roadmaps, conducting market assessments, and monitoring competitive and technology landscapes.
• Solid financial and analytical skills, including budgeting, forecasting, and performance measurement. 

Personal Attributes

• Self-starter with entrepreneurial mindset and strong sense of ownership.
• Strategic thinker with exceptional execution discipline.
• Customer-first mindset with passion for enabling clinician success.
• Able to thrive in a fast-paced, high-growth environment. 

Minimum Education and Experience Required: 

• Bachelor’s degree in engineering, product design, business, or a related field required.
• Master’s degree (MBA or technical discipline) preferred.

Travel Requirements:

• Up to 20% travel required for this role

Hazardous Materials or Equipment Used:

• All office equipment.

Physical Requirements:

• Regularly required to sit, stand, walk, and/or reach.
• Perform tasks at workstations-standing and sitting for extended periods of time.
• May be required to lift, push, pull, or move up to 25 pounds.