General Manager, Membership Software

About the Role

One of our portfolio companies is seeking a General Manager. This is an exciting opportunity to take over the leadership of a profitable membership software business with a deeply loyal customer base. The founder is transitioning out of the business, and we are seeking a General Manager to lead the company through its next chapter of growth. The company is trusted in its space, with a tenured team, consistent profitability, and a strong product-market fit. The GM will be responsible for ensuring operational continuity, stewarding the company’s values, and scaling its go-to-market engine to unlock incremental revenue.

This is a hands-on operating role. The General Manager will lead all day-to-day operations and people management with a keen focus on existing customer support and new customer sales. They will work across a small remote team of full-time employees. While the business has a strong foundation and loyal customers, we believe there is untapped growth potential in driving operational efficiencies, formalizing outbound sales, and expanding into adjacent markets.

The ideal candidate will have first-hand experience with people leadership, full-cycle sales, and P&L ownership. They should bring a strategic mindset, excellent judgment, and the willingness to roll up their sleeves in pursuit of customer value and long-term growth. The GM will also work closely with Beacon’s centralized teams and peer GMs across the portfolio to share learnings and scale best practices.

What You'll Do

This General Manager role offers full accountability across three major pillars:

1. Sales and Marketing (50%)

2. People, Culture, and Team Leadership (25%)

3. Finance, Operations, and Partner Collaboration (25%)
   

The other main functions of the role include:

• Serve as the day-to-day leader of the company.

• Own the company’s P&L and deliver growth while maintaining profitability.

• Lead a distributed team of full-time employees.

• Execute a go-to-market strategy rooted in relationship-based sales and reputation-driven marketing

• Represent the company externally through industry events, webinars, and customer-facing activities.

• Collaborate with centralized engineering and product to shape and sequence roadmap initiatives.

• Foster continuity and alignment across legacy team members while introducing scalable process improvements.

• Identify and execute on areas to improve operations, automation, and reporting.

Qualifications

• Strong academic foundation and professional track record in technology or software.

• Experience with SMB vertical SaaS

• Proven track record of managing and growing lean or hybrid teams with high retention.

• Demonstrated success in full P&L ownership, with strong operating discipline.

• Familiarity with founder-led businesses and sensitivity to cultural continuity.

• Highly empathetic, self-motivated, and a natural relationship builder.

• Excellent written and verbal communication skills.

• Strong problem-solving skills and ability to navigate ambiguity.

What We’re Looking For

• Based in the U.S. or Canada and willing to travel as needed.

• Excited by the opportunity to lead an established software business with operational autonomy.

• Values mission-driven work and customer-centricity.

• Fast learner and high EQ.

• Looking to step into a CEO-equivalent role with support but no micromanagement.

• Has experience managing cross-functional software teams and setting growth strategy.

• Experience in the edtech space either as founder, GM, or commercial leader

Potential Personas

• COO, General Manager, Head of Sales at a B2B company

• Commercial or product leader ready for end-to-end business ownership.

• Ex-founder with strong operator instincts and multi-disciplinary capabilities.

• Experience serving educators, non-profits, or high-trust customer segments (a plus).

Minimum Expectations

• Build trust with the internal team and key customers in the first 90 days.

• Deliver and begin executing a growth and ops plan within 6 months.

• Own business performance, team leadership, and roadmap delivery.

• Ensure smooth founder transition without compromising continuity.

Beacon General Manager Performance Rubric

• Execution and Accountability: Drives initiatives to completion, takes ownership for results, anticipates obstacles, and builds systems that create leverage.

• Commercial Judgment: Makes sharp, ROI-driven decisions that grow the business profitably, understands customers and market dynamics, and knows where to invest.

• Financial Acumen: Understands and actively manages P&L drivers, focuses on EBITDA and working capital, and delivers budgets with discipline.

• Team Leadership: Builds and retains a high-performing team, leads with clarity and conviction, coaches consistently, and creates a positive work environment.

What You will Get From Beacon

• Network and learn from leading public and private equity investors who are Beacon LPs.

• Learn directly from entrepreneurs who have scaled businesses from seed-to-$10B+ IPOs.

• Attend exclusive/private fireside chats with legendary venture capital, private equity and hedge fund investors (Beacon Speaker Series).

• Work directly with Silicon Valley product and engineering teams to perform diligence and underwrite technology driven value creation streams.

• Operate in an environment that encourages initiative and rapid development.

• Access to a trusted network of software operators, advisors, and fellow GMs.

• Strong development of interpersonal and presentation skills.

Beacon Software is a permanent capital holding company which acquires and grows essential businesses. We are a profitable series B+ firm that combines great technologists, operators and M&A professionals to accelerate the scale of the ambition of the dozens of businesses we own and operate. We are supported by capital from tier-1 venture capital, crossover, and endowment investors as well as the founders of the leading technology companies from the past decade.

Our Values at Beacon Software

• Humility: We acknowledge that the path to getting to the right answer involves being wrong along the way. We have strong beliefs which are weakly held. We actively seek new ideas and believe we can learn from anyone at any time.

• Honesty: We are truth seeking in our approach to business problems. Business is a repeat game and we believe that human relationships generate alpha. We understand that trust is earned over a lifetime and can be lost in an instant.

• Hunger: We play to win. We hold ourselves to high standards and will not be outworked. We take pride in having a deep sense of responsibility to ourselves, each other, our partners, and our customers. We believe to whom much is given much is expected.

• Horizon: We seek to build a generational software company. This will take decades. We manage our expectations and those of our partners to take advantage of the 8th wonder of the world - compounding growth.

How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Beacon Software uses Artificial Intelligence and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.

AI does not make hiring decisions: Every application is reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate.